An operational plan provides a detailed road map of the steps necessary to achieve operational goals (sometimes referred to as objectives)

An operational plan provides a detailed road map of the steps necessary to achieve operational goals (sometimes referred to as objectives). Although there are many specific types of operational plans, they can be broadly characterized as either single-use plans or standing plans. A is designed to be used once, while a is designed to be used repeatedly.

For each of the following examples, identify whether it reflects a single-use plan or a standing plan

The plan to merge Bank of America with Merrill Lynch:

Single use plan

Standing plan

Company guidelines that require employees to wear suits and ties (professional business attire) when interacting with customers:

Single use plan

Standing plan

The following table contains the steps of the planning process; however, they are in jumbled order. Specify the correct order for each of these steps in the right-hand column, giving the first step a 1, the second step a 2, and so on Hint: Remember that the planning process typically starts at the top of the organization and works its way down to the individual employees

Planning Steps

Select measures and targets

Set strategic goals

Hold operational reviews

Define scenarios and contingency plans

Implement single-use plans