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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP IN SEMESTER (INDIVIDUAL) ASSIGNMENT 2 Module Code: BUSS-B 2008 Module Name: Quality Management Level: 2 Max

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Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP IN SEMESTER (INDIVIDUAL) ASSIGNMENT 2 Module Code: BUSS-B 2008 Module Name: Quality Management Level: 2 Max. Marks: 100 Instructions to Student • Answer all questions. • Deadline of submission: 3 Jun 2021 (23:59 Hrs) • The marks received on the assignment will be scaled down to the actual weightage of the assignment which is 50 Marks. • Formative feedback on the complete assignment draft will be provided if the draft is submitted at least 10 days before the final submission date through email. • Feedback after final evaluation will be provided 10 June 2021 Module Learning Outcomes 1. Select and apply appropriate techniques for achieving quality related goals. 2. Collaborate within a team to develop a quality management plan which responds to the needs of stakeholders. Assignment Objective Be able to apply theory to practice in familiar and unfamiliar situations, Explaining and reasoning, interpreting ideas, skimming information through documents and make sense of information and to make the appropriate connections, Communicate ideas and opinions in writing. Assignment Tasks Task 1) (10 Marks) Submit a work proposal for this assignment or before 9 May 2021 (23:59) which must include: • Understanding of deliverables – a detail description of deliverables. (4 Marks) • General overview of proposed plan - initial understanding of solution to Task 2. (4 Marks) • Timeline for completion of the given tasks. (2 Marks) The work proposal must be submitted in a word file through the link available in Moodle. MEC_AMO_TEM_035_02 Page 1 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP Task 2) (80 Marks) Background: DHL Logistics company is involved in many types of Logistics and Supply Chain activities. The company operates many warehouses and transport management in Oman. Recently, during a survey with the customers company came to know that there are many complaints due to the late delivery of goods to the customers and packing issues. Management of DHL Logistics company is very enthusiastic to improve their delivery system to the customer and packing system. Delivery Locations: Salalah, Sur, Sohar, Muscat Distribution Center: Barka Late Deliveries: 18 out of 50 Deliveries Packing issues: 20 out 50 Deliveries Assignment: As a quality management expert, you need to work with DHL Logistics and by applying different six sigma techniques, provide solutions to the problems company is facing at the moment. Tasks: Define Phase: (10 Marks) Preventing loss of energy in unclearly defined projects and not setting hopes to high, the First step is to write a project charter. Crucial in the charter is the VOC, translated in to a measurable term. All Project Charter-items covered (e.g. Stakeholder analysis) Measure Phase: (20 Marks) There is quite some variation in the results. Variation is caused by something! Search for the real causes of variation, otherwise we will never get the process working at a desired level, is the next step. The first survey is done with the help of a fishbone diagram. Variables determined for measuring and specs List 5 dominant factors for the variation Design a data collection plan Analyze Phase: (20 Marks) Now it is of the utmost importance to determine the quality of the current process. (baseline performance). Hypothesis-Testing T - F test ANOVA test Scattered Diagram MEC_AMO_TEM_035_02 Page 2 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP Improve Phase: (20 Marks) It must be quite clear that the process is very unreliable. The first step is an improvement approach. Please think out of the box….and feel free to ask questions! Is there a / more - root causes and a possible solution? At least 3 possible improvements are tested with proven improvements Control Phase A Control Chart A Standard Operating Procedure Evaluation Criteria Criteria Work Proposal Define Phase Measure Phase Analyze Phase Improve Phase Control Phase Referencing and Formatting Total (10 Marks) Marks 10 Marks 10 Marks 20 Marks 20 Marks 20 Marks 10 Marks 10 Marks 100 Marks Rules & Regulations: • • • • All resources should be cited using CU Harvard style. The final assignment must have a Title page, Table of Contents, References/ bibliography using CU Harvard Style and page numbers. Title Page must have Assignment Name, Module name, Session, your name, ID, and the name of the faculty. Softcopy in word format is to be submitted through Turnitin link on Moodle. Viva will be conducted after the assignment submission as per the dates informed earlier. • 1200 to 1500 words maximum • Guidelines: • Assignment must be computer typed. ? Font - Times New Roman ? Font – Style - Regular ? Font - Size - 12 ? Heading should be with Font Size 14, Bold, Capital and Underline. MEC_AMO_TEM_035_02 Page 3 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP • • • Explain with suitable diagrams wherever required. Diagrams must be drawn using suitable software or by pencil. Each student has to do the assignment individually. You can refer books in e-Library or use internet resource. But you should not cut and paste material from internet nor provide photocopied material from books. The assignment answers should be in your own words after understanding the matter from the above resources. Important Policies to be followed 1. Student Academic Integrity Policy*: MEC upholds the spirit of academic integrity in all forms of academic work and any form of violation of academic integrity shall invite severe penalty. Any benefit obtained by indulging in the act of violation of academic integrity shall be cancelled. All cases of violation of academic integrity on the part of the student shall fall under any of the below mentioned categories: 1. Plagiarism 2. Malpractice 3. Ghost Writing 4. Collusion 5. Other cases If the student fails a module and has a proven case of academic integrity violation in this module, the student is required to re-register the module. This is applicable to first and second offenders of plagiarism. 1. Plagiarism A. First offence of plagiarism I. If a student is caught first time in an act of plagiarism during his/her course of study in any assignment other than project work, the student will be allowed to re-submit the assignment once, within a maximum period of one week. However, a penalty of deduction of 25% of the marks obtained for the resubmitted work will be imposed. II. Period of re-submission: The student will have to re-submit the work one week from the date he or she is advised to re-submit. III. If the re-submitted work is also found to be plagiarized, then that assessment will be awarded a zero mark. Re-submission of the work beyond the maximum period of one week will not be accepted and the assessment will be awarded a zero mark. B. Second offence of plagiarism MEC_AMO_TEM_035_02 Page 4 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP If any student is caught second time in an act of plagiarism during his/her course of study (in a subsequent semester), the student will directly be awarded zero for the work in which plagiarism is detected. In such cases, the student will not be allowed to resubmit the work. A warning of suspension shall be issued, and student has to sign an undertaking and undergo counselling session in such cases. 2. Malpractice/Ghost-writing/Collusion A. First offence of Malpractice/Ghost-writing/Collusion If a student is caught in an act of Malpractice/Ghostwriting/Collusion for an assessment component irrespective of coursework or end semester, the student shall fail the module and shall be required to re-register the module B. Second Offence of Malpractice/Ghost-writing/Collusion If a student is caught a second time in an act of Malpractice/Ghostwriting/Collusion for an assessment component irrespective of coursework or end semester, the student shall fail the module. A warning of suspension shall be issued, and student has to sign an undertaking and undergo counselling session in such cases. 3. Third Offence of Academic Integrity Violation If a student is caught a third time in an act of Academic Integrity Violation for an assessment component irrespective of coursework or end semester (in a subsequent semester), the student shall fail the module and also shall be suspended for one semester from the College, as recommended by institutional level academic committee, Chaired by the Associate Dean, Academic Affairs. 4. Fourth Offence of Academic Integrity Violation: If a student is caught a fourth time in an act of Academic Integrity Violation for an assessment component irrespective of coursework or end semester (in a subsequent semester), the student shall fail the module and also shall be expelled from the College, as recommended by institutional level academic committee, Chaired by the Associate Dean, Academic Affairs. 5. Other cases If a student commits an act of academic integrity violation as per the definition of “other cases” mentioned in the previous section or of a different nature, student’s case shall be forwarded to an institutional level academic committee, Chaired by the Associate Dean, Academic Affairs. The committee shall investigate the case by means of a viva and/or a disciplinary hearing and shall take appropriate decision. The penalty that can be granted to a proven case of academic integrity violation which falls in this category of “other cases” can be a warning/component zero/ module fail/suspension/expulsion depending on the nature and gravity of the offence. MEC_AMO_TEM_035_02 Page 5 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP 6. Types/Variations of Cases: I. II. III. IV. If plagiarism is detected in any component of one assessment, the deduction in marks will be applicable for the whole assessment, even if only the component or part submission alone needs to be resubmitted. If plagiarism is detected in a group assessment, all students of the group will be considered as having committed an act of plagiarism and the policy will then be applied to all students If plagiarism is detected in any component of a group assessment, the deduction in marks will be applicable for the whole assessment even if only the component or part submission alone needs to be resubmitted. All students of the group would be considered as having committed an act of plagiarism and the policy will then be applied to all the students of the group. If the assessment consists of components or part submissions that could be a group assessment component (e.g. group assignment) and an individual assessment component (e.g. individual reflection), the following will be applicable: a. If plagiarism is detected in the group assessment component, all students of the group will be considered as having committed an act of plagiarism, The policy will then be applied to all students of the group. Group assessment component will be resubmitted as per the policy. b. If plagiarism is detected in the individual assessment component, the individual assessment component will be resubmitted and the policy will then be applied to that student alone. c. For both (a) and/or (b), the deduction in marks will be applicable for the whole assessment. * for further details Refer to MEC Student Academic Integrity Policy in Student Handbook. 2. Late Submission Regulations: It is the students’ responsibility to check all relevant timelines related to assessments. As per the Assessment Policy at MEC, late submissions are allowed for one week (5 working days) for all UG modules with a penalty. In such cases, a deduction of 5% of the marks obtained for the submitted work shall be imposed for each working day following the last date of submission till the date of actual submission. Assessment documents submitted beyond a period of one week (5 working days) after the last date of submission will not be accepted and will be awarded a zero for that assessment. In cases where the submission has been delayed due to extenuating circumstances, the student may be permitted to submit the work without imposing the late submission policy stated above. The extended period of submission will be one week from the original last date of submission. In such cases, the student is expected to submit the supporting certificates on or before the original last date of submission of the assessment and the decision of extension rests with faculty responsible for the assessment .The late submission policy shall be applied if the student fails to submit the work within one week of the original last date of submission. MEC_AMO_TEM_035_02 Page 6 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP Students may contact their teachers for clarification on specific details of the submission time if required. 3. Research Ethics and Biosafety Policy To protect and respect the rights, dignity, health, safety, and privacy of research subjects involved including the welfare of animals and the integrity of environment, all student projects are expected to be undertaken as per the MEC Research Ethics and Biosafety Policy. Accordingly the following shall apply. • Research and other enterprise activities shall be conducted by maintaining the high ethical standards consistent with national and international standards and conventions. • Any research at MEC that is categorized as high-risk research shall be subject to review and approval by the Research Ethics and Biosafety Committee. • Research activities involving collection of human or animal tissues and manipulation of microbial, animal or plant cells shall be subject to review and approval by the Research Ethics and Biosafety Committee. • Participants involved in research must be informed about the purpose of research and intended uses of research findings. Written consent must be obtained from people involved prior to the commencement of research. • Data obtained from participants must be treated with high confidence and should be used only for the intended purpose of research. MEC_AMO_TEM_035_02 Page 7 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP First Class Assessment Evaluation Rubric Knowledge and Classification Understanding / Technical / Practical Reflection and critical General / Transferable And % Range Application of Theory / Skills analysis skills* Evidence of Reading • Outstanding • Tasks completed with • Outstanding skills • Outstanding ability to use knowledge and depth very high accuracy. for critical analysis, learning resources of understanding of • Outstanding skills in evaluation and • Outstanding presentation, principles and synthesizing. interpretation of logically structured, using concepts. results / and • Outstanding accurate grammar and • Outstanding ability to accomplishing reflective practices, spelling. apply the theoretical practical tasks. demonstrating • Mostly correct crossconcepts by • Demonstrates outstanding high referencing and links to considering of personal learning degree of autonomy in supporting evidence information and growth, insight • Outstanding ability to completing tasks systematically. into required communicate the professional values • Evidence of reading a information verbally and Outstanding and principles and wide range of in writing. professional educational 94 -100 • Outstanding ability to development literature/research work in groups and to planning. and where applicable manage teams. workplace strategies, • Original Findings • Outstanding ability to policies and presented with learn autonomously. procedures. conviction and • Very accurate referencing justified very well and bibliography using appropriate referencing style • Outstanding problemsolving skills and outstanding decisionmaking skills. • Excellent knowledge • Tasks completed with • Excellent skills for • Excellent ability to use and depth of high accuracy. critical analysis, learning resources understanding of • Excellent evaluation and skills in principles and synthesizing. interpretation of • Excellent presentation, concepts. results / and • Excellent reflective logically structured, using • Excellent ability to accomplishing practices, accurate grammar and apply the theoretical practical tasks. demonstrating spelling. Excellent concepts by excellent personal • Mostly correct cross84 – 93.99 considering of learning and referencing and links to information growth, insight into supporting evidence systematically. required • Excellent ability to professional values • Evidence of beyond the communicate the and principles and minimum expected information verbally and professional range of of educational in writing. development literature/research planning. and where applicable MEC_AMO_TEM_035_02 Page 8 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP Second Class, Upper Division workplace strategies, policies and procedures. Very Good 77 – 83.99 • Very good knowledge • Tasks completed with and depth of very good accuracy. understanding of • Very good skills in principles and interpretation of concepts. results / and • Very good ability to accomplishing apply the theoretical practical tasks. concepts by considering of information systematically. • Evidence of reading a very good number of educational literature/research and where applicable workplace strategies, policies and procedures. MEC_AMO_TEM_035_02 • Findings presented • Excellent ability to work in with conviction and groups and to manage justified well teams. • Excellent ability to learn autonomously. • Accurate referencing and bibliography using appropriate referencing style • Excellent problem-solving skills for decision-making skills. • Very good skills for • Very good ability to use critical analysis, learning resources evaluation and • Very good presentation, synthesizing. logically structured, using • Very good accurate grammar and reflective practices, spelling. demonstrating very • Mostly correct crossGood personal referencing and links to learning and supporting evidence growth, insight into • Very good ability to required communicate the professional values information verbally and and principles and in writing. professional • Very good ability to work development in groups and to manage planning. teams. • Findings presented • Very good ability to learn with conviction autonomously. with very good • Precise referencing and justification bibliography using appropriate referencing style • Very good problemsolving skills decisionmaking skills. Page 9 of 11 Third Class Second Class, Lower Division Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP Good 70 – 76.99 Satisfactory 60 – 69.99 • Good knowledge and • Tasks completed with • Good skills for • Good ability to use depth of good accuracy. critical analysis, learning resources understanding of • Good evaluation and skills in • Good presentation, principles and synthesizing. interpretation of logically structured, using concepts. results / and • Good reflective accurate grammar and • Good ability to apply accomplishing practices, spelling. the theoretical practical tasks. demonstrating • correct cross-referencing concepts by good personal and links to supporting considering of learning and evidence information growth, insight into • Good ability to systematically. required communicate the professional values • Evidence of reading a information verbally and and principles and good number of in writing. professional educational • Good ability to work in development literature/research groups and to manage planning. and where applicable teams. • Findings presented • Good ability to learn workplace strategies, policies and with conviction and autonomously. procedures. good justification. • Good referencing and bibliography using appropriate referencing style • Good problem-solving skills and decision-making skills. • Satisfactory knowledge • Tasks completed with • Satisfactory skills • Satisfactory presentation, and depth of satisfactory accuracy. for critical analysis, logically structured, using understanding of • Satisfactory skills in evaluation and accurate grammar and principles and synthesizing. spelling. interpretation of concepts. results / and • Satisfactory • Satisfactory cross• Fair application of the accomplishing reflective practices, referencing and links to theoretical concepts by practical tasks. demonstrating fair supporting evidence considering of personal learning • Satisfactory ability to information and growth, insight communicate the systematically. into required information verbally and professional values • Evidence of reading a in writing. and principles and • Satisfactory ability to work fair number of professional educational in groups and to manage development literature/research teams. planning. and where applicable • Satisfactory ability to learn workplace strategies, • Findings presented autonomously. policies and with conviction and • Satisfactory referencing procedures. satisfactory and bibliography using justification. appropriate referencing style • Satisfactory problemsolving skills and exceptionally competent for decision-making. MEC_AMO_TEM_035_02 Page 10 of 11 Quality Management – BUSS-B 2008 – SPRING 2021 – CW 2 (IA) – QP Acceptable / Pass 50 – 59.9 Fail / Poor