University of West FloridaISM 3011

CH. 11: REVIEW (e-Business Systems Fundamentals)

1)Transmitting documents across the Internet involves lower security risks than traditional electronic data interchange (EDI).

2. In supply chain management (SCM), many companies substitute electronic                           for printing, mailing, and faxing paper documents, such as purchase orders, invoices, and shipping notices.

3. Supply chains exist in both service and manufacturing organizations.

4. Businesses find attracting new customers less expensive than maintaining current customers.

5.                is a practice where a store sends coupons to a customer, who has already bought a product from the store, for a more expensive brand of the same product, in the hope that the customer would prefer the expensive brand.

6. In the context of supply chain management (SCM) systems, which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI) perform the same function as that of traditional EDI?

7. A                is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers.

8. In Internet-enabled supply chain management (SCM), activities such as coordinating just-in-time (JIT) inventory programs with vendors and suppliers and conducting customer demand analysis are part of                                                                                                 .

9. In the context of Internet-enabled supply chain management (SCM), which SCM activity involves bargaining and renegotiating prices and term agreements?

10. Which function is coordinated by a supply chain management (SCM) system?

11. Auctions help determine the price of goods and services when there is no set price in the marketplace.

12. Knowledge management draws on concepts of organizational learning and organizational culture.

13.                consists of the processes a company uses to track and organize its contacts with consumers.

14. In a customer relationship management (CRM) system, e-commerce sites use                           to send notifications on new products and services.

15. Organizations sometimes pay external agencies for additional data about their potential customers.

16. Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

17. Which is a benefit offered by a well-designed enterprise resource planning (ERP) system?

18. In a customer relationship management (CRM) system, which is effective in tracking and analyzing customers' buying patterns?

19. Hosting services are now available for supply chain management (SCM) systems. This trend is called      as a service.

20. Which statement is true of auctions?

21. Which component of an enterprise resource planning (ERP) system provides information related to e-procurement?