What are two ITSM frame work? What is the ITSM Standard? What is the quality standard? The 8 quality management principles? Deming Cycle consist of? The 4 reasons to measure are to? SWOT stands for? RACI stands for? A service is a means of delivering ______to Costumers by facilitating ______ customers want to achieve _______ the ownership of specific costs and risks

1. What are two ITSM frame work?

ITIL and MOF

2. What is the ITSM Standard?

ISO20000

3. What is the quality standard?

ISO 9000

4. The 8 quality management principles?

Customer Focus, Leadership, Involve the People, Process Approach, System Approach to Management, Continual Improvement, Factual Approach to Decision Making, and Mutually Beneficial Supplier Relationships

5. Deming Cycle consist of?

Plan, Do, Check, Act

6. The 4 reasons to measure are to?

Validate, Justify, Direct, and Intervene

7. SWOT stands for?

Strengths, Weaknesses, Opportunities, and Threats

8. RACI stands for?

Responsible, Accountable, Consulted, and Informed

9. A service is a means of delivering ______to Costumers by facilitating ______ customers want to achieve _______ the ownership of specific costs and risks.

Value, Outcomes, Without

10. The Process _______ is accountable for overall process quality while the process ________ us responsible for operational (day to day) management of the process.

Owner, Manager