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Wynnewood Hs MANA 218 TRUE/FALSE QUESTIONS QUIZ 6 1)If the parties are unable to agree on a settlement, the steward should propose trading the grievance for another one

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Wynnewood Hs

MANA 218

TRUE/FALSE QUESTIONS

QUIZ 6

1)If the parties are unable to agree on a settlement, the steward should propose trading the grievance for another one.

 

 

2.            In most contracts, the final step in the grievance procedure is arbitration.

 

3.            The decision to take a case to arbration is usually made the union executive board or grievance committee.

 

4.            The arbitrator is usually paid by the union.

 

5.            The supervisor typically has the authority to settle all grievances.

 

 

6.            The grievant should do most of the talking in the grievance meeting.

 

7.            The supervisors may respond to the union's grievance by proposing another option for settlement.

 

 

8.            Effective meetings require an agenda which includes time limits for agenda items, next steps, and the time and place of the next meeting.

 

 

9.            Positive feedback can be used to reinforce behaviors you value.

 

10.          Saying to a grievant "I know this grievance was important to you, but we did not prevail." is an example of the use of anticipation.

 

11.          "Was Joe in the parking lot with you?"" Is an example of an open question.

12.          In receiving feedback from others you should ask if the feedback is intended to be helpful.

 

13.          "When you did not call me when John requested to see his steward, I was angry because you violated his Weingarten rights." Is an example of effective feedback.

 

14.          Effective feedback includes a description of the behavior, the impact of the behavior, and the person's motivation.

 

 

 

15.          Effective feedback is descriptive and focuses on the person's behavior.

 

16.          Active listening requires that you attend to the speaker.

17.          The two basic types of questions are open and interpretive.