Florida Technical College, Hollywood MEDICAL ASSISTANT TECHNICIAN 1001 Chapter 9 1)What is the method of appointment scheduling where no appointments are made and the first patient to sign in is the first patient seen? a

Florida Technical College, Hollywood

MEDICAL ASSISTANT TECHNICIAN 1001

Chapter 9

1)What is the method of appointment scheduling where no appointments are made and the first patient to sign in is the first patient seen?

a.            wave

b.            streaming

c.             open hours

d.            modified wave

e.            double booking

2.            What is the method of appointment scheduling where patients are told to

come in at the beginning of the hour in which they will be seen?

a.            wave

b.            streaming

c.             open hours

d.            modified wave

e.            double booking

3.            What is a grid that shows available appointment times and periods of non- availability for each provider?

a.            a cluster

b.            a schedule

c.             a matrix

d.            a calendar

e.            an appointment

4.            Which of the following constitutes an emergency appointment?

a.            an 18-year-old college student leaving for school tomorrow needs a physical

b.            58-year-old woman complaining of heavy vaginal bleeding

c.             10-year-old child with a 104° fever

d.            34-year-old woman with sprained ankle

e.            6-year-old with a 96°F fever

5.            Which of the following types of office procedures generally requires the longest amount of time to be scheduled?

a.            Pelvic examination with PAP test

b.            New patient office visit with complete physical

c.             Dressing change

d.            Allergy testing

e.            Prenatal checkup

6.            Before calling the surgery scheduler for an inpatient surgery, the medical assistant should gather all of the following except

a.            patient’s medical insurance information.

b.            physician diagnosis.

c.             dietary preferences.

d.            known patient allergies.

e.            procedure to be performed.

7.            If a patient is a no-show for an appointment, the receptionist should do all of the following except

a.            record the no-show on the schedule.

b.            record the no-show in the patient’s chart.

c.             refer the patient to a specialist.

d.            show the chart to the physician.

e.            if applicable, apply no-show fee to patient’s balance.

8.            Appointment reminder cards should show all the following except

a.            date of next appointment.

b.            time of next appointment.

c.             patient’s name.

d.            patient’s insurance information. 

e.            name of physician patient is seeing.

9.            Travis has an appointment at 10:00 a.m., and his room-mate has an appointment the same day with the same physician at 10:20 a.m. What type of appointment scheduling system is Travis’s physician using?

a.            double booking

b.            specified time scheduling

c.             wave scheduling

d.            open office hours

e.            modified wave

10.          Which condition is not an example of an acute condition?

a.            pain with urination

b.            earache

c.             abdominal pain

d.            Laceration

e.            eye infection