Chapter 11 Media Quiz Barcelona Restaurant Group: Managing Human Resources 1)According to Scott, the chief operating officer of Barcelona Restaurant Group, the only way a business can ensure to have enthusiastic, nice, fun employees is by: hiring people who possess these qualities

Chapter 11 Media Quiz

Barcelona Restaurant Group: Managing Human Resources

1)According to Scott, the chief operating officer of Barcelona Restaurant Group, the only way a business can ensure to have enthusiastic, nice, fun employees is by:

1. 1. hiring people who possess these qualities.
   2. paying them higher salaries than the industry standards.
   3. training the employees to acquire these qualities.
   4. appraising the employees regularly.
2. According to Scott, the chief operating officer of the Barcelona Restaurant Group, his company is always hiring because:
   1. people constantly move in the restaurant business.
   2. it wants to improve performance by creating job insecurity among its employees.
   3. it wants to reduce cost by replacing high-salaried employees with low-salaried employees.
   4. it hires employees only for short term.
3. Which of the following statements is true of the Barcelona Restaurant Group?
   1. It trains people how to be enthusiastic and fun.
   2. It has a very low employee turnover.
   3. It has retained the same management since the beginning.
   4. It is in a high burnout business.
4. As shown in the video, Scott, the chief operating officer of Barcelona Restaurant Group, conducts a meeting that focuses on _____ in which he instructs the restaurant managers on how to provide for the staffing needs of individual restaurant locations.
   1. SWOT (strengths, weaknesses, opportunities, threats)
   2. HRM (human resources management)
   3. MBO (management by objectives)
   4. TQM (total quality management)
5. Scott, the chief operating officer of Barcelona Restaurant Group, tells his managers that Barcelona's philosophy is to:
   1. bring in more people and dismiss the bottom 20% of the employees regularly.
   2. train the employees to appear enthusiastic and be cordial hosts.
   3. focus on the expansion of the company worldwide.
   4. select people with the best credentials for interviews.
6. Scott, the chief operating officer of Barcelona Restaurant Group, suggests his managers to:
   1. maintain a friendly relationship with employees.
   2. interview people every single day.
   3. assess the newly hired people repeatedly.
   4. train employees regularly.
7. According to Scott, the chief operating officer of Barcelona Restaurant Group, the most important thing for any company that is involved in public dealing is to:
   1. hire employees for short term.
   2. have the right people in front of its customers.
   3. offer something new to the customers every time.
   4. focus on the ambience of the service environment.
8. Scott, the chief operating officer of Barcelona Restaurant Group, does not take long interviews because he:
   1. thinks candidates do not speak truthfully in interviews.
   2. thinks that he does not get any useful information out of the actual conversation.
   3. can make out whether the candidate fits the job within the first five minutes.
   4. considers himself capable of judging candidates in a short duration.
9. Scott, the chief operating officer of Barcelona Restaurant Group, gives a $100 allowance to the interview candidates and tells them to:
   1. spend them on the most effective way to advertising a restaurant business.
   2. go out to a couple of restaurants, eat there, and write an essay about them.
   3. buy the most useful things they can think of for a restaurant.
   4. buy knickknacks for restaurants to judge their aesthetic sense.