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She tells you he was a good father and a good provider, that Manuel is their only son, and that they were unable to have other children

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She tells you he was a good father and a good provider, that Manuel is their only son, and that they were unable to have other children. They came together from Puerto Rico 9 years ago and worked hard to buy a small house in Carsonville and serve the community. “Now he is gone, just when Manny is about a teenager, and . . .” Give a reflective listening response. Choose a word that describes the feeling you think the woman is expressing, and then give your empathic response. FEELING: EMPATHIC RESPONSE: