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It is six months later at Accountancy Victoria

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It is six months later at Accountancy Victoria. A new intermediate accountant has been employed and there has been some friction. The new intermediate accountant's name is Ammar and he practices the Muslim faith. One of the senior accountants, Tiffany, has been with the business for three years and always gets along very well with her co-workers, but Tiffany has taken a disliking to Ammar as he refuses to shake hands with their female clients when they come in for meetings. Tiffany and Ammar does a lot of work together and are required to work closely. It has become apparent to everyone in the office that Tiffany dislikes Ammar and believes he is sexist towards females. Ammar has come to speak to you to tell you that he feels Tiffany is being very rude to him, especially in front of clients. He has explained to you that he cannot shake hands with females as direct contact with a member of the opposite sex who are not directly related conflicts with his religious beliefs as physical contact is not allowed. He tells you that it was never an issue at his previous workplace and he is very upset that Tiffany thinks he is sexist and he has had enough. You have told Ammar that you take this very seriously and you would like to help him and Tiffany resolv their differences and you will get back to him shortly about the matter.

Develop an action plan to resolve the conflict.

Before you commence this assessment:

·          read the supplied document for employers working with Muslim employees.

·          refer to the Code of Conduct, the Workplace Communication and Consultation Policy and Procedures and the Dispute Resolution Policy and Procedures you developed in Assessment Task 2.

Using the Action Plan Template, develop an action plan that includes a range of appropriate strategies to resolve the conflict between Ammar and Tiffany, ensuring you follow the organisation's policies and procedures. Think about the issues involved on both sides and how this might escalate to involve other employees or clients.