Homework answers / question archive / HRM5002D Performance Improvement and Management in Health & Social Care Case study Assessment Assignment Brief As part of the formal assessment for the programme you are required to submit a Performance Improvement and Management in Health & Social Care assessment

HRM5002D Performance Improvement and Management in Health & Social Care Case study Assessment Assignment Brief As part of the formal assessment for the programme you are required to submit a Performance Improvement and Management in Health & Social Care assessment

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HRM5002D
Performance Improvement and Management in Health & Social Care
Case study Assessment

Assignment Brief
As part of the formal assessment for the programme you are required to submit a Performance Improvement and Management in Health & Social Care assessment. Please refer to your Student Handbook for full details of the programme assessment scheme and general information on preparing and submitting assignments.
Learning Outcomes:
After completing the module, you should be able to:
1. Analyse, evaluate and apply a range of strategic planning models.
2. Calculate, interpret and critique a range of financial strategic performance measures such as Return on Investment (ROI) Residual Income (RI) and Economic Value Added (EVA).
3. Evaluate the use of problem solving and investment appraisal models.
4. Critically evaluate the use of non-financial and multidimensional models of performance management.
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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the
learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in any form
or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find
out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Guidance
Your assignment should include: a title page containing your student number, the module name, the submission deadline and the exact word count of your submitted document; the appendices if relevant; and a reference list in AU Harvard system(s). You should address all the elements of the assignment task listed below. Please note that tutors will use the assessment criteria set out below in assessing your work.
You must not include your name in your submission because Arden University operates anonymous marking, which means that markers should not be aware of the identity of the student. However, please do not forget to include your STU number.
Maximum word count: 4000 words
Please refer to the full word count policy which can be found in the Student Policies section here: Arden University | Regulatory Framework
Please note the following:
Students are required to indicate the exact word count on the title page of the assessment.
The word count includes everything in the main body of the assessment (including in text citations and references). The word count excludes numerical data in tables, figures, diagrams, footnotes, reference list and appendices. ALL other printed words ARE included in the word count.
Please note that exceeding the word count by over 10% will result in a 10-percentage point deduction.
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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the
learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in any form
or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find
out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Assessment Task
Read the following fictitious case study and answer the questions that follow.
You are the manager of the Arden Mountain Nursing Home which is an American owned, registered care home operating in England. The American owners note the aging population in England and the ever-increasing demand for private nursing care. Their mission statement is “a commitment to excellence in long-term care for adults globally” and wish to expand over time to a network of at least five facilities in the United Kingdom (UK).
Their vision is to achieve the highest possible level of person centred care in a home-like environment. Long term care includes medical and non-medical care for individuals who need support services such as activities for daily living. These persons may have a chronic illness or disability or may have conditions requiring daily medical attention that prevents them from living independently. The financial statements for Arden Mountain Nursing Home are summarized below:
Arden Mountain Nursing Home
Statement of Income and Retained Earnings
Year Ended December 31, 2017
Revenue:
Net patient service revenue
£3,163,258
Other revenue
£106,146
Total revenues
£3,269,404
Expenses:
Salaries and benefits
£1,515,438
Medical supplies and pharmacy
£966,781
Insurance and other
£296,357
Provision for bad debts
£110,000
Depreciation
£85,000
Interest
£206,780
Total expenses
£3,180,356
Operating income
£89,048
Provision for income taxes
£31,167
Net income
£57,881
Retained earnings, beginning of year
£199,961
Retained earnings, end of year
£257,842
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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the
learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in any form
or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find
out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Arden Mountain Nursing Home
Balance Sheet
Year Ended December 31, 2017
Assets
Current Assets:
Cash and cash equivalents
£105,737
Investments
£200,000
Net patient accounts receivable
£215,600
Supplies
£87,655
Total current assets
£608,992
Property and equipment
£2,250,000
Less accumulated depreciation
£356,000
Net property and equipment
£1,894,000
Total assets
£2,502,992
Liabilities and Shareholders' Equity
Current Liabilities:
Accounts payable
£72,250
Accrued expenses
£192,900
Notes payable
£100,000
Current portion of long-term debt
£80,000
Total current liabilities
£445,150
Long-term debt
£1,700,000
Shareholders' Equity:
Shares, £10 par value
£100,000
Retained earnings
£257,842
Total shareholders' equity
£357,842
Total liabilities and shareholders' equity
£2,502,992
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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the
learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in any form
or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find
out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Question 1
You have been asked to prepare a 1500-word internal memorandum for the directors of the care home, critically evaluating the advantages and disadvantages of at least two strategic planning models appropriate to the care sector in England. The directors expect a recommendation as to which model you would like to implement at Arden Mountain Nursing Home with a reasoned justification for your recommendation.
(1500 words)
(30 marks)
(LO1)
Question 2
The word count for 2a and 2b should not exceed 1000 words in total.
a. Briefly discuss the usefulness of a Du Pont analysis to shareholders and then apply it to Arden Mountain Nursing Home using the financial statements above as a basis for your calculations. You must briefly explain the purpose of each formula, and each step in your calculations to make sure you have not made any errors. Discuss your findings in the context of the following industry averages:
Total margin 3.5%
Total asset turnover 1.5
Equity multiplier 2.5
Return on equity (ROE) 13.1%
(10 marks)
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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the
learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in any form
or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find
out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
b. Calculate and interpret the following ratios. You must briefly explain the purpose of each formula, and each step in each calculation. Discuss your findings in the context of the following industry averages
Return on assets (ROA) 5.2%
Current ratio 2.0
Days cash on hand 22 days
Average collection period 19 days
Debt ratio 69%
Debt-to-equity ratio 2.5
Fixed asset turnover ratio 1.4
(20 marks)
(1000 words)
(30 marks)
(LOs 2 & 3)
Question 3
You have been asked to critically evaluate the use of non-financial and multidimensional models of performance management in preparation for a discussion with your management team. You have decided to the Balanced Scorecard and the Performance Pyramid as a basis for your discussion and thus are required to circulate a 1500-word discussion paper to your management team before the meeting.
(1500 words)
(30 marks)
(LO4)
NOTE: Your final submission must include all three questions (with calculations) in a SINGLE document in MS Word or as an Adobe Acrobat .pdf document.
Ten additional marks are allocated for presentation, referencing and academic writing
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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the
learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in any form
or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find
out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Formative Feedback
You have the opportunity to submit question one to receive formative feedback.
The feedback is designed to help you develop areas of your work and it helps you develop your skills as an independent learner.
If you are a distance learning student, you should submit your work, by email, to your tutor, no later than 2 weeks before the actual submission deadline. If you are a blended learning student, your tutor will give you a deadline for formative feedback and further details.
Formative feedback will not be given to work submitted after the above date or the date specified by your tutor - if a blended learning student.
Referencing Guidance
You MUST underpin your analysis and evaluation of the key issues with appropriate and wide ranging academic research and ensure this is referenced using the AU Harvard systems.
Follow this link to find the referencing guides for your subject: Arden Library
Submission Guidance
Assignments submitted late will not be accepted and will be marked as a 0% fail.
Your assessment should be submitted as a single Word (MS Word) or PDF file. For more information please see the “Submitting an Assignment - Guide” document available on the A-Z key information on iLearn.
You must ensure that the submitted assignment is all your own work and that all sources used are correctly attributed. Penalties apply to assignments which show evidence of academic unfair practice. (See the Student Handbook which is available on the A-Z key information on iLearn.)
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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the learning materials or this publication may be reproduced, shared (including in private social media
groups), stored in a retrieval system or transmitted in any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find out more about the use and
distribution of programme materials please see the Arden Student Terms and Conditions.
Assessment Criteria (Learning objectives covered - all) Level 5 reflects the continuing development in knowledge, understanding and skills from Level 4. At Level 5, students are not expected to be fully autonomous but are able to take responsibility for their own learning with appropriate guidance and direction. Students are expected to further develop their theoretical knowledge within a more intellectual context and to demonstrate this through more complex forms of expression which move beyond the descriptive or imitative domain. Students are expected to demonstrate skills of analysis in both problem-solving and resolution. Grade Mark Bands Generic Assessment Criteria First (1)
80%+
An exceptional information base exploring and analysing the discipline, its theory and any associated ethical considerations. There is sophisticated use and management
of learning resources and a high degree of autonomy is demonstrated. Writing is exceptionally well structured and accurately referenced throughout. Where appropriate, outstanding professional skills are demonstrated. The work is original and with some additional effort could be considered for internal publication.
70-79%
An excellent knowledge base within which the discipline is explored and analysed. There is a good degree of originality in the approach. The work demonstrates
confidence and autonomy and extends to consider ethical issues. Learning resources have been managed confidently. Writing is exceptionally well structured and
accurately referenced throughout. Where appropriate, an excellent level of professional skills are demonstrated and the work demonstrates a high level of intellectual and academic skills. Upper second (2:1)
60-69%
A very good knowledge base which explores and analyses the discipline, its theory and any associated ethical issues. There is evidence of some originality and
independence of thought. A very good range of learning resources underpin the work and there is evidence of growing confidence and self-direction. The work
demonstrates the ability to analyse the subject and apply theory with good academic and intellectual skills. Academic writing skills are good, expression is accurate overall
and the work is consistently referenced throughout. Lower second (2:2)
50-59%
A satisfactory understanding of the discipline which begins to analyse the subject and apply some underpinning theory. There may be reference to some of the ethical considerations. The work shows a sound level of competence in managing basic sources and materials. Academic writing skills are good and accurate overall and the
work is planned and structured with some though. Professional skills are satisfactory (where appropriate). The work lacks original thought but academic and intellectual
skills are moving into the critical domain. The work is referenced throughout. Third (3)
40-49%
Basic level of performance in which there are some omissions in understanding the subject, its underpinning theory and ethical considerations. There is little evidence of independent thought and the work shows a basic use of sources and materials. Academic and intellectual skills are limited. The work may lack structure overall. There are
some difficulties in developing professional skills (where appropriate). There is an attempt to reference the work. Marginal Fail
30-39%
A limited piece of work in which there are clear gaps in understanding the subject, its underpinning theory and ethical considerations. The work shows a limited use of
sources and materials. Academic and intellectual skills are weak and there are errors in expression and the work may lack structure overall. There are difficulties in
developing professional skills (where appropriate). The work lacks original thought and is largely imitative.
29% and below
A poor performance in which there are substantial gaps in knowledge and understanding, underpinning theory and ethical considerations. The work shows little evidence
in the use of appropriate sources and materials. Academic writing skills are very weak and there are numerous errors in expression. The work lacks structure overall. Professional skills (where appropriate) are not developed. The work is imitative.