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Which of the following flow chart symbols is used to represent a step or action which is taken in the process? A

Management

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1. Which of the following flow chart symbols is used to represent a step or action which is taken in the process?

A. Rectangle
B. Diamond
C. Circle
 

2. Which of the following best defines a process?

A. a series of events to get something done
B. steps a worker follows to complete a task
C. a series of tasks that are completed in order to accomplish a goal
D. a strategic objective
 

3. Which of the following are true about an Enterprise Resource Planning (ERP) System? (Select all that apply)

A. it has a centralized database
B. it can be used to run an entire company
C. it is a software application
D. it has best practices built in
 

4. T or F: IT managers should implement new technology as soon as it hits the market, always striving to obtain the least expensive products available.

 

5. T or F: E-commerce is a subset of e-business.

 

6. Which of the following is defined as an intentional effort to plan, document, implement, and distribute an organization's business processes with the support of information technology?

A. business process engineering
B. business process management
C. business process reengineering
D. business process improvement
.

7. Good IT management, which is necessary for a great IT plan, should do which of the following?

A. tell management what their business objectives should be
B. advise management if technology being considered to solve a problem is not yet proven
C. advise management that available technology is too expensive
D. let management determine the desired technical solution
 

8. Which of the following flow chart symbols is used to represent a decision point in the process?

A. rectangle
B. diamond
C. circle
 

9. How often should the IT plan be changed?

A. every five years
B. monthly
C. typically, every 3 to 5 years--or sooner, if business conditions warrant it.
D. never--an IT plan, once in place, does not change
 

10. E-bay is an example of which e-commerce model?

A. B2C
B. C2B
C. C2C
D. C2B