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The reference desk of a university library receives requests for assistance

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The reference desk of a university library receives requests for assistance. Assume that a Poisson probability distribution with an arrival rate of 10 requests per hour can be used to describe the arrival pattern and that service times follow an exponential probability distribution with a service rate of 12 requests per hour.
d. What is the average time at the reference desk in minutes (waiting time plus service time)?

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