Rutgers University

PSYCHOLOGY 01:830:123

Quiz 1

1)The creation of goods and services is referred to as:

 

2. Which of the following is NOT considered to be one of the three primary functions that all organizations perform?

 

3. Which of the following activities at an airline is NOT an operations activity?

 

4. Competition in the 21st century is no longer between companies; it is between

 

5. Which of these is NOT one of the 10 strategic OM decisions?

 

6. Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment?

 

7. The economic activities that typically produce an intangible product are referred to as

 

8. Which of the following is NOT a characteristic of services?

 

10. Productivity increases when

 

11. Which of these statements accurately captures a current trend in operations?

 

12. Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 20 hours per day making the 120 boxes.

 

1. Their productivity =

 

Chuck and his employees have discussed redesigning the process to improve efficiency. Suppose they can increase the rate to 125 boxes per day.

 

2. Their new productivity =

 

3. The unit increase in productivity is________boxes/hour

 

4. The percentage increase in productivity is______