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Homework answers / question archive / Louisiana State University BLAW 3201 Ch

Louisiana State University BLAW 3201 Ch

Operations Management

Louisiana State University

BLAW 3201

Ch.5 MULTIPLE CHOICE

1)The three major subdivisions of the product decision are

 

  1. Which of the following statements is not true?

 

  1. Operations managers must be able to anticipate changes in which of the following?
  1. product mix
  2. product opportunities
  3. the products themselves
  4. product volume
  5. all of the above

 

  1. In which stage of the product life cycle should product strategy focus on process modifications?

 

  1. Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?

 

  1. A product's life cycle is divided into four stages, which are

 

  1. When should product strategy focus on forecasting capacity requirements?

 

  1. Which of the following statements regarding product life cycle and profitability is true?

 

  1. The analysis tool that helps determine what products to develop, and by what strategy, by listing products in descending order of their individual dollar contribution to the firm is

 

  1. In which stage of the product life cycle should product strategy focus on improved cost control?

 

  1.                             is used to rank a company's products to determine which products represent the best use of the firm's resources, or, perhaps, to determine which products are to be eliminated.

 

 

  1. Which of the following represent an opportunity for generating a new product?

 

  1. Which of the following is true regarding value engineering?

 

  1. Reducing the complexity of a product and improving a product's maintainability for use are activities of

 

  1. Quality function deployment (QFD)
  1. determines what will satisfy the customer
  2. translates customer desires into the target design
  3. is used early in the design process
  4. is used to determine where to deploy quality efforts
  5. all of the above

 

  1. A graphic technique for defining the relationship between customer desires and product/service is

 

  1. Which of the following is true regarding computer-aided design?

 

  1. Which of the following is true concerning CAD?
  1. Accurate information flows to other departments.
  2. Most product costs are determined at the design stage.
  3. Design options are easier to review before final commitments are made.
  4. Virtually all products have their development cycle shortened.
  5. All of the above are tru

 

  1. What country has become a popular destination for the disposal of electronic waste?

 

  1. Black & Decker’s hand-powered tools and Hewlett-Packard’s printer business are examples of using enhancements and migrations of existing products to build on a what?

 

  1. An operations manager's most ethical activity is

 

  1. Value analysis takes place

 

  1. Which of the following makes products that are friendlier to the environment?
  1. using less materials
  2. more recycled materials
  3. using less energy
  4. using less harmful ingredients
  5. all of the above

 

  1. Products are more "environmentally friendly" when they are made

 

  1. An operations manager's ethical responsibilities

 

  1. Which of the following is an example of an external product development strategy?

 

  1. Which of the following product development strategies has the highest risk?

 

  1. An engineering drawing shows the

 

  1. The dimensions, tolerances, materials, and finishes of a component are typically shown on a(n)

 

  1. Which of the following does not result from the effective use of group technology?

 

  1. Which of the following typically shows the components, their description, and the quantity of each required to make one unit of a product?

 

  1. Which of the following shows in schematic form how a product is assembled?

 

  1. The components, their description, and the quantity of each required to make one unit of a product are documented on

 

  1. A route sheet provides a(n)

 

  1. Group technology requires that

 

  1. An assembly drawing

 

  1. An assembly chart

 

  1. A process sheet is a type of

 

  1. Which of the following documents lists the operations (including assembly and inspection) necessary to produce the component with the material specified in the bill of material?

 

  1. A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n)

 

  1. The document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is

 

 

  1. Which of the following is not a service design technique used to reduce cost?

 

  1. Which of the following examples involves customer participation in the design of the service?

 

  1. Modern ATM machines are an automated example of a service design that

 

  1. For a full-time college student, which of the following moments of truth exemplifies the customer's

 

standard expectations?

 

  1. Which service design technique(s) would ordinarily not be appropriate for full-service restaurant meals?

 

  1. Which of the following scenarios illustrates a moment that exceeds the customer's expectations?

 

  1. Which of the following scenarios illustrates a moment that meets the customer's expectations?

 

  1. The role of decision trees in product design is

 

  1. Payoffs, alternatives, and expected monetary values are terms associated with

 

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