Louisiana State University

BLAW 3201

Ch.2 MULTIPLE CHOICE

1)Which of the following statements regarding the Dreamliner 787 is true?

1. Boeing has found partners in over a dozen countries.
2. The new aircraft incorporates a wide range of aerospace technologies.
3. The new aircraft uses engines from not one, but two manufacturers.
4. Boeing will add only 20 to 30 percent of the aircraft's value.
5. All of the above are tru

2. Boeing's new 787 Dreamliner

3. Examples of response to the global environment include

1. Boeing's worldwide sales and production
2. Benneton's flexibility in design, production, and distribution
3. A Chinese manufacturer, Haier, opening plants in the United States
4. Ford's partnerships with Volvo and Mazda
5. All of the above are examples.

4. Which of the following is an example of globalization of operations strategy?

5. Cost cutting in international operations can take place because of

1. lower taxes and tariffs
2. lower wage scales
3. lower indirect labor costs
4. less stringent regulations
5. all of the above

6. Which of the following did the authors not suggest as a reason for globalizing operations?

7. Multinational organizations can shop from country to country and cut costs through

1. lower wage scales
2. lower indirect labor costs
3. less stringent regulations
4. lower taxes and tariffs
5. all of the above

8. The term maquiladora is most synonymous with

1. free trade zones
2. Chinese forced labor camps
3. home-based or cottage industry
4. areas that do not meet U.S. standards for workplace safety and pollution
5. none of the above

9. Which of the following represent reasons for globalizing operations?

1. to gain improvements in the supply chain
2. to improve operations
3. to expand a product's life cycle
4. to attract and retain global talent
5. All of the above are valid.

10. Which of the following does not represent reasons for globalizing operations?

11. NAFTA seeks to

12. With reference to cultural and ethical issues, the World Trade Organization has

13. Which of the following is true about business strategies?

14. Which of the following activities takes place once the mission has been developed?

15. Which of the following statements about organizational missions is false?

16. The impact of strategies on the general direction and basic character of a company is

17. The fundamental purpose of an organization's mission statement is to

18. Which of the following is true?

19. According to the authors, which of the following strategic concepts allow firms to achieve their missions?

20. A firm can effectively use its operations function to yield competitive advantage via all of the following except

21. Which of the following has progressed the furthest along its product life cycle?

22. The ability of an organization to produce goods or services that have some uniqueness in their characteristics is

23. Which of the following has made the least progress along its product life cycle?

24. A strategy is a(n)

25. Which of the following statements best characterizes delivery reliability?

26. Which of the following is an example of competing on the basis of differentiation?

27. The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is

28. Which of the following best describes "experience differentiation"?

1. immerses consumers in the delivery of a service
2. uses people's five senses to enhance the service
3. complements physical elements with visual and sound elements
4. consumers may become active participants in the product or service
5. All are elements of experience differentiation.

29. Experience Differentiation

30. Which of the following is the best example of competing on low-cost leadership?

31. Franz Colruyt has achieved low-cost leadership through

1. Spartan headquarters
2. absence of voice mail
3. low-cost facilities
4. no background music
5. all of the above

32. Franz Colruyt has achieved low-cost leadership through

33. Which of the following is an example of competing on quick response?

34. Costs, quality, and human resource decisions interact strongly with the         decision.

35. Which of the following influences layout design?

1. inventory requirements
2. capacity needs
3. personnel levels
4. technology decisions
5. All of the above influence layout decisions.

36. Response-based competitive advantage can be

1. flexible response
2. reliable response
3. quick response
4. all of the above

37. Which of the following is not an operations strategic decision?

38. Which of the following OM strategic decisions pertains to sensible location of processes and materials in relation to each other?

39. Which of these companies is most apt to have quality standards that are relatively subjective?

40. Which of the following will more likely locate near their customers?

41. Which of the following statements concerning the operations management decision is relevant to services?

42. Which of these organizations is likely to have the most important inventory decisions?

43. The PIMS program has identified the

44. Which of these is not one of the PIMS characteristics of high return on investment organizations?

1. high product quality
2. high capacity utilization
3. low investment intensity
4. low direct cost per unit
5. All of the above are PIMS characteristics.

45. Standardization is an appropriate strategy in which stage of the product life cycle?

46. Cost minimization is an appropriate strategy in which stage of the product life cycle?