Temple University

MIS2101- Chapter 8

1)The term_is commonly used to refer to a collection of companies and processes involved in moving a product from the suppliers of raw materials to the customer.

2. Which of the following is a component of the operational CRM system?

3. refers not only to the ability to track products as they move through the supply chain, but also a foresee external events

4. Supply chain planning begins with                                           

5. The flow of materials from suppliers to customers can be described as a supply network.

6. includes the systems used to enable customer interaction and service.

7. Supply chain management is primarily used to optimize business processes within the organization.

9. is the first component of an operational customer relationship management that supports a broad range of business processes, including tracking and managing customer history and preferences, account and contact management and order processing and tracking.

10. Which of the following statements is true about the product flow, a key element of supply chain execution?

11. Analytical CRM analyzes customer behavior and thus provides the business intelligence necessary to identify new opportunities and to provide superior customer service.

12. Which of the following statements is true about information flow, a key element of supply chain execution?

13. The primary use of extranets in organizations is for managing their supply chains.

14. can be used just about anywhere a unique identification system might be needed, such as on clothing, pets, cars, keys, missiles, or manufactured parts.

15. refers to the systems that automate requires, complaints, product returns and information requests.