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Homework answers / question archive / University of Maryland, Baltimore MGMT 210 Test 3 Chapters 13 thru 19 Multiple Choice 1)_is defined as all the ways in which people differ

University of Maryland, Baltimore MGMT 210 Test 3 Chapters 13 thru 19 Multiple Choice 1)_is defined as all the ways in which people differ


University of Maryland, Baltimore

MGMT 210

Test 3

Chapters 13

thru 19

Multiple Choice

1)_is defined as all the ways in which people differ.

  1. Multiplicity
  2. Diversity
  3. Seniority
  4. Culture
  5. Variation

                 2. Inclusive dimensions of diversity include:

  1. income.
  2. nationality.
  3. pay level.
  4. work style.
  5. all of these.

               3.                       means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

  1. Managing diversity
  2. Maxi-Min approach
  3. Managing differentiation
  4. Advantageous approach
  5. Maximum benefit approach

                 4.                 reflects the belief that one's own group is superior to other groups.

  1. Ethnorelativism
  2. Ethnocentrism
  3. Pluralism
  4. Geocentricism
  5. Regiocentrism

               5. An ethnocentric perspective leads to:

  1. a monoculture.
  2. diversity in the workplace.
  3. pluralism.
  4. ethnorelativism.
  5. a global perspective.

               6.                       is the belief that groups are inherently equal.

  1. Ethnorelativism
  2. Ethnocentrism
  3. Pluralism
  4. Geocentricism
  5. Monoculture

                 7. Which of the following means that an organization accommodates several subcultures?

  1. Monoculturalism
  2. Pluralism
  3. Ethnorelativism
  4. Geocentricism


  1. Ethnocentrism


                 8.   Most organizations              shift from a monoculture perspective to one of pluralism.

  1. can never
  2. naturally
  3. must make a conscious effort to
  4. can easily
  5. are against a

                 9. Which of the following is an invisible barrier that separates women and minorities from top management positions?

  1. The barrier to entry
  2. Affirmative action
  3. Equal opportunity
  4. The glass ceiling
  5. The glass wall

             10.   During the first step of the diversity development process, managers may conduct a                        to uncover diversity problems in the organization.

  1. reports audit
  2. financial audit
  3. cultural audit
  4. diversity audit
  5. special needs audit

              11.   The ability to interact effectively with people of different cultures refers to         .

  1. ethnocentrism
  2. ethnorelativism
  3. pluralism
  4. stereotyping
  5. cultural competence

             12. Research has shown that:

  1. homogeneous groups are more creative than diverse groups.
  2. homogeneous groups are less satisfied than diverse groups.
  3. diverse groups are more creative than homogeneous groups.
  4. creativity has nothing to do with group composition.
  5. none of these.

             13. An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called:

  1. sociology.
  2. vocational counseling.
  3. cultural anthropology.
  4. psychology.
  5. organizational behavior.

             14.                 refers to a positive attitude toward one's job.

  1. Organizational citizenship
  2. Job satisfaction
  3. Cognitive dissonance
  4. Organizational commitment
  5. Job involvement


             15. Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?

  1. Job satisfaction
  2. Organizational citizenship
  3. Cognitive dissonance
  4. Job involvement
  5. Organizational Commitment

             16.   An employee with a high degree of             is more likely to want to stay with their current company.

  1. work happiness
  2. cognitive dissonance
  3. organizational fit
  4. organizational committment
  5. cognitive evaluations

            17. An evaluation that predisposes a person to act in a certain way is called a(n)


  1. attitude
  2. authoritarianism
  3. perception
  4. projection
  5. personality

             18. The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:

  1. selective retention.
  2. dissonance.
  3. attitude.
  4. perception.
  5. personality.

             19.                 is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

  1. Person-job fit
  2. Perceptual selectivity
  3. Organizational citizenry
  4. Projection
  5. Perceptual grouping

            20. Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

  1. Stereotyping
  2. Projection
  3. Figure-ground
  4. The halo effect
  5. Perceptual defense

             21. An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of:

  1. projection.
  2. the halo effect.
  3. perceptual defense.
  4. stereotyping.


  1. attribution.


             22.                  refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

  1. Dissonance
  2. Personality
  3. Halo effect
  4. Attitude
  5. Perception

             23. Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?

  1. Machiavellianism
  2. Emotional stability
  3. Locus of control
  4. Authoritarianism
  5. Extroversion

             24. Individuals who believe that they control their own destiny are described as having a:

  1. high external locus of control.
  2. high Mach personality.
  3. low introversion characteristic.
  4. high internal locus of control.
  5. low Mach personality.

             25. Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?

  1. Authoritarianism
  2. External locus of control
  3. Introversion characteristic
  4. Machiavellianism
  5. Organizational citizenship

             26. A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the       .

  1. Keirsey personality test
  2. Myers-Briggs Type Indicator
  3. Eysenck Personality Test
  4. Enneagram Personality Type Detector
  5. Oxford Capacity Analysis

            27.                       is the ability to influence people toward the attainment of organizational goals.

  1. Motivation
  2. Leadership
  3. Persuasion
  4. Commitment
  5. Organizational citizenship

             28. Leadership is reciprocal, according to your text. This means:

  1. it is dynamic.
  2. it is a problem-solving activity.
  3. it occurs between people.
  4. redundant.
  5. it always creates conflict.


             29. Which of the following refers to the highest level in a hierarchy of manager capabilities?

  1. Interactive leadership
  2. Creative leadership
  3. Level 5 leadership
  4. Postheroic leadership
  5. People-oriented leadership

             30. The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a            leader

  1. Level 1
  2. Level 2
  3. Level 3
  4. Level 4
  5. Level 5

            31. A(n)                       leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.

  1. servant
  2. transactional
  3. transformational
  4. charismatic
  5. interactive

            32. The distinguishing personal characteristics of a leader are known as:

  1. traits.
  2. sources of power.
  3. leadership styles.
  4. leadership behaviors.
  5. personal preferences.

             33. Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

  1. Transactional
  2. Charismatic
  3. Traditional
  4. Supportive
  5. Team

            34. The                        leader is distinguished by his/her ability to bring about organizational change.

  1. transformational
  2. participative
  3. charismatic
  4. achievement-oriented
  5. people-oriented leader

             35.                  power comes from organizational structure and promotes stability, order, and problem solving within the structure.

  1. Motivation
  2. Position
  3. Leadership
  4. Control
  5. Referent


             36.                  power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values.

  1. Motivation
  2. Management
  3. Personal
  4. Control
  5. Positional

             37. Which of the following is the power coming from a formal management position in the organization?

  1. Referent power
  2. Coercive power
  3. Reward power
  4. Legitimate power
  5. Expert power

             38.                  power is based in the ability of the leader to do such things as recommend promotions.

  1. Coercive
  2. Expert
  3. Reward
  4. Referent
  5. Personal

             39. Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?

  1. Reward power
  2. Coercive power
  3. Expert power
  4. Referent power
  5. Personal power

             40. Which of the following is the arousal, direction, and persistence of behavior?

  1. Commitment
  2. Motivation
  3. Satisfaction
  4. Rewarding behavior
  5. Behavior modification

             41.   A(n)               refers to a reward given by another person.

  1. intrinsic reward
  2. internal reward
  3. extrinsic reward
  4. valued reward
  5. charity

            42. A(n)                       is an example of an intrinsic reward.

  1. employee's feelings of self-worth
  2. pat on the back from your boss
  3. pay raise
  4. promotion
  5. bonus


             43. Which motivation theory proposes that needs must be satisfied in sequence?

  1. Reinforcement theory
  2. ERG theory
  3. Hierarchy of needs theory
  4. Experiential learning theory
  5. Social learning theory

             44. Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable?

  1. Goal specificity
  2. Goal difficulty
  3. Goal acceptance
  4. Feedback
  5. Goal motivation

            45. In goal-setting theory,                                  refers to the idea that employees have to "buy into" the goals.

  1. goal specificity
  2. goal difficulty
  3. goal acceptance
  4. feedback
  5. goal motivation

             46. In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?

  1. Goal specificity
  2. Goal difficulty
  3. Goal acceptance
  4. Feedback
  5. Goal motivation

             47. Which of the following is based on the relationships between effort, performance, and outcomes?

  1. Equity theory
  2. Expectancy theory
  3. Reinforcement theory
  4. Two-factor theory
  5. ERG theory

            48. In goal-setting theory,                                  refers to the degree to which goals are concrete and unambiguous.

  1. goal specificity
  2. goal difficulty
  3. goal acceptance
  4. feedback
  5. goal motivation


             49. Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?

  1. Avoidance learning
  2. Punishment
  3. Positive reinforcement
  4. Extinction
  5. Suspension

            50. The removal of an unpleasant consequence following a desired behavior is referred to as:

  1. avoidance learning.
  2. punishment.
  3. positive reinforcement.
  4. extinction.
  5. inefficient management.

             51. Which of the following techniques reduces the likelihood that behavior will be repeated?

  1. Positive reinforcement
  2. Negative reinforcement
  3. Extinction
  4. Reward enhancement
  5. All of these

             52.                  systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

  1. Job simplification
  2. Job rotation
  3. Job enlargement
  4. Job enrichment
  5. None of these

             53. Which of the following combines a series of tasks into one new, broader job?

  1. Job simplification
  2. Job enlargement
  3. Job rotation
  4. Job characteristics
  5. Job lay-off

            54.                       is the extent to which doing the job provides information back to the employee about his or her performance.

  1. Feedback
  2. Assessment
  3. Evaluation
  4. Satisfaction
  5. Fulfillment

             55. The job characteristic of feedback provides the worker with:

  1. employee growth-need strength.
  2. experienced meaningfulness of work.
  3. experienced responsibility.
  4. knowledge of actual results.
  5. demotivation.


             56. The delegation of power and authority to subordinates is referred to as:

  1. need for power.
  2. need for achievement.
  3. empowerment.
  4. passing the buck.
  5. need of affiliation.

             57.                  is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

  1. Commitment
  2. Engagement
  3. Employee loyalty
  4. Employee assurance
  5. Employee guarantee

             58.                  refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

  1. Tactical discussion
  2. Strategic conversation
  3. Intentional chat
  4. Calculated exchange
  5. Deliberate talk

             59. Communication is defined by the text as the process by which information is:

  1. shared.
  2. exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
  3. received.
  4. transmitted to others.
  5. stored.

             60.                  is necessary for communication to be considered two-way.

  1. Message
  2. Channel
  3. Feedback
  4. Noise
  5. Circuit

             61. Which communication channel would be most successful to inform managers of impending company-wide layoff?

  1. Telephone conversations
  2. Face-to-face contact
  3. Electronic media
  4. Written media
  5. None of these

             62. One of the most important things that a manager can do for the organization, according to the text, is to:

  1. talk to their employees.
  2. create a climate of trust and openness.
  3. listen to their employees.
  4. ensure that production remains high.
  5. none of these.


             63. Which of these is the richest medium for communication?

  1. Telephone conversations
  2. Face-to-face contact
  3. Electronic media
  4. Written media
  5. Voice mail

             64. Which of the following comprises the lowest channel richness?

  1. Electronic mail
  2. Bulletins
  3. Face-to-face talk
  4. Telephone
  5. Memos

            65. When informing your staff of the date for the company picnic, a                                                             would be most practical and successful.

  1. memo
  2. telephone
  3. video conference
  4. face-to-face contact
  5. newspaper notice

             66.   Non-verbal communication has the biggest impact when using           .

  1. video conference
  2. telephone
  3. formal letter
  4. face to face communication
  5. newspaper article

             67.                  is defined as communication transmitted through actions and behaviors rather than through words.

  1. Verbal communication
  2. Oral communication
  3. Written communication
  4. Nonverbal communication
  5. Electronic mail

             68. Most executives now believe that important information flows from the:

  1. top down.
  2. bottom up.
  3. diagonal level.
  4. horizontal level to diagonal level.
  5. internal to external.

             69.   The skills of                 require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

  1. communication
  2. listening
  3. managing
  4. reception
  5. telling


             70. Characteristics of a good listener are someone who:

  1. asks questions, listens for facts, and avoids distractions.
  2. asks questions, summarizes, and listens to central themes.
  3. shows interest, judges content, and has preconceptions.
  4. listens between lines, starts to argue, and works hard.
  5. shows interest, works hard, and starts to argue.

            71. When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

  1. Channel
  2. Message
  3. Sender
  4. Filter
  5. Receiver

             72.                  exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

  1. Status and power differences
  2. Differences across departments in terms of needs and goals
  3. Absence of formal channels
  4. Communication flow
  5. Semantics

            73. Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

  1. Formal communication
  2. Horizontal communication
  3. Downward communication
  4. Upward communication
  5. Diagonal communication

            74. Which of the following is the most familiar and obvious flow of formal communication?

  1. Downward communication
  2. Gossips
  3. Horizontal communication
  4. Upward communication
  5. Vertical communication

             75. Messages that appraise how well individuals and departments are doing their jobs are called:

  1. job instructions.
  2. implementation of strategies.
  3. practices.
  4. performance feedback.
  5. indoctrination.

            76. Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

  1. upward communication.
  2. downward communication.
  3. formal communication.
  4. informal communication.


  1. diagonal communication.


             77. Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

  1. Downward communication
  2. Horizontal communication
  3. Upward communication
  4. Vertical communication
  5. Informal communication

            78.                       is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

  1. Personal networking
  2. The grapevine
  3. Dynamic relationship
  4. Network nurturing
  5. Fundraising

             79. Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

  1. Management by wandering around
  2. Vertical communication
  3. Diagonal communication
  4. The grapevine
  5. Upward communication

             80. What kinds of skills are fundamental necessities in every part of a manager's job?

  1. Organizational
  2. Communication
  3. MBWA
  4. Analysis
  5. Punishment

             81. Which of the following is the best advice for written communication that is highly important?

  1. Use technology channels to distribute the message
  2. Use pretentious language
  3. Keep it long
  4. Use jargon
  5. Get a second opinion

             82. Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

  1. An organization
  2. A team
  3. A committee
  4. A council
  5. Leadership

             83. Which of the following is a component of a team?

  1. People in a team do not have to have regular interaction.
  2. Four or more people are required to form a team.
  3. A performance goal is shared between team members.
  4. Teams tend to be small groups, usually with less than 10 people.
  5. Each member tends to set his/her own goals for the team.


             84. Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

  1. A special-purpose team
  2. A cross-functional team
  3. A self-managed team
  4. A vertical team
  5. A diagonal team

             85.   A                is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

  1. vertical team
  2. command team
  3. special purpose team
  4. task force
  5. functional group

             86. A task force is sometimes called a(n):

  1. vertical team.
  2. cross-functional team.
  3. command team.
  4. special-purpose team.
  5. executive team.

             87.   A(n)                is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

  1. "yes" man
  2. social worker
  3. work surfer
  4. free rider
  5. groupthink

             88.   Team                occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

  1. accountability
  2. cohesiveness
  3. control
  4. interdependence
  5. independence

             89. Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

  1. Functional
  2. Command
  3. Virtual
  4. Long distance
  5. Task force

             90. What is the ideal size of work teams?

  1. Three
  2. Five
  3. Twelve
  4. Fifteen
  5. Twenty-three


             91.                  is a role in which the individual provides support for team members' emotional needs.

  1. A task specialist role
  2. A dual role
  3. A nonparticipator role
  4. A socioemotional role
  5. None of these

             92.   There are two types of roles that emerge in teams. They are the       role and the           role.

  1. task specialist, socioeconomic
  2. generalists, socioeconomic
  3. task specialist, socioemotional
  4. generalists, socioemotional
  5. socioemotional, socioeconomic

            93. Which of the following is the first stage of team development?

  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Reforming

             94. The forming stage of team development is characterized by:

  1. the establishment of order and cohesion.
  2. cooperation.
  3. problem solving.
  4. orientation.
  5. conflict.

             95.   During the               stage, the team leader should encourage participation by each team member.

  1. forming
  2. storming
  3. norming
  4. adjourning
  5. performing

             96. During which stage of team development should the team leader help clarify team roles, norms, and values?

  1. Adjourning
  2. Storming
  3. Forming
  4. Performing
  5. Norming

             97.   During the               stage of team development, the major emphasis is on task accomplishment.

  1. forming
  2. performing
  3. achieving
  4. norming
  5. storming

             98.                  is the extent to which team members are attracted to the team and motivated to remain in it.

  1. Norming
  2. Commitment
  3. Caring
  4. Cohesiveness
  5. Leadership.


             99.   Managing team               is the most important skill required for effective team management.

  1. norms
  2. cohesiveness
  3. conflict
  4. membership
  5. none of these

            100.   The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to                .

  1. brainstorm
  2. brain dump
  3. group innovation
  4. groupthink
  5. group anxiety









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