one paragraph, answering the following dicussion 1)Briefly explain how a needs assessment would enhance employee customer service training

one paragraph, answering the following dicussion

1)Briefly explain how a needs assessment would enhance employee customer service training. Provide a specific example to help explain your answer.

2)A behavioral description interview is when a job applicant is asked about what he/she did in a specific situation.  In your opinion, as the HR manager, for position would you want to use a behavioral description interview? Briefly explain why that would be the best method for that position.