1)The attitudes of good human services workers influence their interactions with their clients in that: a. ?When a worker judges his or her own mistakes critically, that worker can then understand those of clients more accurately b. ?A correspondence exists between positive and supportive attitudes toward a client and the establishment of rapport with that person c. ?Errors in judgment are stumbling blocks to personal growth d. ?The personal struggles of the worker are different from those of the client 2. ?A worker establishes a warm atmosphere by: a. ?Directing the client to better decisions than the client would have made on his or her own b. ?Expressing honest disapproval when the client’s decision is likely to lead to further trouble c. ?Refraining from suggesting change in order to avoid confrontation with the client d. ?Being friendly, nonjudgmental and receptive 3. ?In order to develop our sense of empathy, we need to: a. ?Learn to listen with the third ear b. ?Learn to

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1)The attitudes of good human services workers influence their interactions with their clients in that: a

Management Feb 12, 2021

1)The attitudes of good human services workers influence their interactions with their clients in that:

	a.	?When a worker judges his or her own mistakes critically, that worker can then understand those of clients more accurately
	b.	?A correspondence exists between positive and supportive attitudes toward a client and the establishment of rapport with that person
	c.	?Errors in judgment are stumbling blocks to personal growth
	d.	?The personal struggles of the worker are different from those of the client

2. ?A worker establishes a warm atmosphere by:

	a.	?Directing the client to better decisions than the client would have made on his or her own
	b.	?Expressing honest disapproval when the client’s decision is likely to lead to further trouble
	c.	?Refraining from suggesting change in order to avoid confrontation with the client
	d.	?Being friendly, nonjudgmental and receptive

3. ?In order to develop our sense of empathy, we need to:

	a.	?Learn to listen with the third ear
	b.	?Learn to sympathize with the client
	c.	?Learn to use the phrases and speech patterns of the client’s culture or subculture
	d.	?Realize that the client does not need to be talked down to, that he or she can understand the advice we give

4. ?It is the role of the human services worker to support patients’ efforts to take charge of their lives and make decisions. This support can take the form of:

	a.	?Giving honest criticism when the client makes a mistake
	b.	?Assuming control of the client’s daily activities to ensure that goals are accomplished
	c.	?Having realistic goals for the client and encouraging progress toward the goals
	d.	?Insisting that the client take the necessary steps toward the goal when that person appears to be malingering

5. ?As case managers, we need to erect useful boundaries between ourselves and the client. This means:

	a.	?Understanding the differences between our situation and the client’s situation despite possible similarities
	b.	?Letting the client know that he or she can benefit from our similar experiences
	c.	?Ensuring the client makes continued progress toward goals by stepping up our level of involvement in the case
	d.	?Seeking employment in an agency that deals with issues similar to those in our own life

6. ?As case managers, we need to refrain from erecting boundaries that are not useful between ourselves and the client. This means:

	a.	?Understanding that good service means first to protect yourself
	b.	?Understanding the similarities in thought and behavior that you have with your client based on cultural similarities
	c.	?Understanding the client’s cultural characteristics if different from your own
	d.	?Collaborating with the client rather than taking control of that person’s care

7. ?The case manager may remind the client of someone from the past whom he or she dislikes. This is an example of:

	a.	?False attributions
	b.	?Positive transference
	c.	?Negative transference
	d.	?Countertransference

8. Knowing who owns the problem is important because:

	a.	?It allows us to understand who is ultimately responsible for resolving the problem
	b.	?It makes us seem uncaring
	c.	?It abandons the client with the problem
	d.	?It allows us to take charge of the client’s care

9. The person who owns the problem is:?

	a.	?The client
	b.	?The case manager
	c.	?The person whose needs are not being met
	d.	?Meddling and pushy

10. When a client comes to you with a problem, ______.?

	a.	?You must solve it for them
	b.	?Listen, and then advise the best solutions for the client
	c.	?Listen, provide resources and help the client arrive at a solution
	d.	?The client must demonstrate that he or she can solve it

11. When the client owns the problem, ______.?

	a.	?The human services worker must take the reins in solving the problem
	b.	?The human services worker must decide how much help to give
	c.	?The client must take the reins in solving the problem
	d.	?The client must demonstrate self-reliance in achieving the goal

12. The strategy behind determining the level of intervention we provide to the client is based on: ?

	a.	?Consultation with the client’s family and close associates
	b.	?Knowing your own level of professional training
	c.	?The need to solve the client’s problem
	d.	?Knowing the client’s strengths and limitations

13. The clinician generally has information and resources at his or her fingertips; therefore:?

	a.	?The clinician can more effectively collaborate with the client on the solution
	b.	?It puts the clinician in a better position to solve the client’s problems
	c.	?The client is not in a position to solve his or her own problems
	d.	?The client has no opportunity to exercise self-determination and independence

Short answer.

14. ?Name 4 countries that tend to be individualistic

15. ?Name 4 countries that tend to be collectivistic.

16. ?Briefly define culture.

17. ?Briefly define prejudice.

18. ?Briefly define ethnocentrism.

19. ?Briefly define race.

20. Briefly describe why it is not uncaring to allow a client to own the problem.?

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