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True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system

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1. True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system.
2. Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply)

A) the processes are clear
B) the processes are differentiated from each other
C) the goals have owners identified
D) goals are shared among all the processes
 

3. Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs?
4. Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2)

A) strong technical understanding
B) knowledge of the business
C) good management skills
D) knowledge of emerging technologies
 

5. Which of the following are true about CRM systems? (select all that apply)

A to be successful, top levels of the organization must be involved
B) all ERPs come with effective CRM components
C) CRMs and ERPs have different roles for a company and should not be included in one system
D)CRMs should be fully integrated with ERPs
 

6. Which of the following is responsible for keeping IT projects on time and on budget?
7. Which of the following is the group of users that are the first individuals to adopt a new technology?
8. True or false: CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer.
9. True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT.
10. True or false: The biggest benefit of Supply Chain Management Systems is cost reduction.