1)What are some things you can do as a customer service professional to project a positive image to the customer? What element(s) of the interpersonal communications model do you believe are the most important in a customer service environment? Explain

1)What are some things you can do as a customer service professional to project a positive image to the customer?

2. What element(s) of the interpersonal communications model do you believe are the most important in a customer service environment? Explain.
3. What are some strategies to use in order to avoid words or phrases that may negatively affect your relationship with your customer?
4. What are some tips outlined in this chapter for ensuring effective customer interactions?
5. What is feedback?
6. How can verbal feedback affect customer encounters?
7. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.

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8. List at least five tips for providing positive feedback