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Motivation case (Lead) Originally called Urban Escapes, the newly branded LivingSocial Escapes is a social adventure company that offers services for booking exciting weekend trips
Motivation case (Lead)
Originally called Urban Escapes, the newly branded LivingSocial Escapes is a social adventure company that offers services for booking exciting weekend trips.
Watch the video on the formation of this company, and then answer the questions that follow.
Employees at LivingSocial Escapes who are motivated by the belief that taking people on trips is a worthwhile endeavor are motivated by ____________
rewards, whereas motivation that occurs as a result of receiving compensation for a successful trip illustrates the effects of __________rewards.
Identify which motivation theory is associated with each suggestion given
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Suggestion |
Equity Theory |
Reinforcement Theory |
Expectancy Theory |
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|---|---|---|---|---|
| 1. Maya should continue to promote the idea that a failed trip is an opportunity to learn what not to do. Trip guides will be motivated to reduce the number of unsuccessful trips and instead increase those behaviors that lead to more successful trips. |
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| 2. Maya knows that not all employees value free trips and that some employees would like other rewards for their work. She should conduct a survey to determine what rewards employees want for good performance. |
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| 3. After Maya distributes stock shares within the company, or any other type of bonus, she should survey all her employees and ask if they believe the compensation was distributed using clear and acceptable rules. |
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Expert Solution
Employees at LivingSocial Escapes who are motivated by the belief that taking people on trips is a worthwhile endeavor are motivated by intrinsic
rewards, whereas motivation that occurs as a result of receiving compensation for a successful trip illustrates the effects of extrinsic
Explanation: Extrinsic rewards are those that are tangible and visible to others, like having equity in a company that becomes vested after a year of employment or receiving compensation for a successful trip. Intrinsic rewards are less visible to others and are natural rewards a person associates with performing a job for its own sake, like being excited about planned trips, the belief that taking people on trips is a worthwhile endeavor, and having fun at your job.
As this company continues to grow, employee motivation should continue to be a top priority. The following table lists strategies that could be used to promote the continuation of employee motivation.
Identify which motivation theory is associated with each suggestion given
|
Suggestion |
Equity Theory |
Reinforcement Theory |
Expectancy Theory |
|
|---|---|---|---|---|
| 1. Maya should continue to promote the idea that a failed trip is an opportunity to learn what not to do. Trip guides will be motivated to reduce the number of unsuccessful trips and instead increase those behaviors that lead to more successful trips. | ||||
| 2. Maya knows that not all employees value free trips and that some employees would like other rewards for their work. She should conduct a survey to determine what rewards employees want for good performance. | ||||
| 3. After Maya distributes stock shares within the company, or any other type of bonus, she should survey all her employees and ask if they believe the compensation was distributed using clear and acceptable rules. |
Points:
1 / 1
Close Explanation
Explanation:
|
Suggestion |
Explanation |
|---|---|
| 1. Maya should continue to promote the idea that a failed trip is an opportunity to learn what not to do. Trip guides will be motivated to reduce the number of unsuccessful trips and instead increase those behaviors that lead to more successful trips. | This suggestion is associated with reinforcement theory and is specifically an example of negative reinforcement. In order to avoid the negative experience of an unsuccessful trip, guides are motived to perform those behaviors that lead to successful trips instead. If managers understand the function of negative reinforcement, allowing employees to learn from their mistakes is a good idea. |
| 2. Maya knows that not all employees value free trips and that some employees would like other rewards for their work. She should conduct a survey to determine what rewards employees want for good performance. | This suggestion is associated with expectancy theory. One way managers can motivate employees with expectancy theory is by systematically gathering information on what employees actually find rewarding. Conducting a survey to determine what rewards employees want for good performance is an example of this. |
| 3. After Maya distributes stock shares within the company, or any other type of bonus, she should survey all her employees and ask if they believe the compensation was distributed using clear and acceptable rules. | This suggestion is associated with equity theory. One way managers can motivate employees with equity theory is by making sure decision-making processes are fair, especially the procedures used to decide the allocation of outcomes and rewards. Surveying employees to ask if they believe compensation was evenly distributed is an example of this. |
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