Increasingly the emphasis is being placed on customer-centric metrics or Holistic management systems such as the Balanced Scorecard System (BSC) rather than traditional metrics that are financial or market-based indicators

Writing Jan 17, 2021

Increasingly the emphasis is being placed on customer-centric metrics or Holistic management systems such as the Balanced Scorecard System (BSC) rather than traditional metrics that are financial or market-based indicators. focus on the customer perspective, discuss how CRM in general is related to business performance. The answer can be anywhere between 3-5