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An office manager is concerned with declining productivity
An office manager is concerned with declining productivity. Despite the fact that she regularly monitors her clerical staff four times each day-at 9:00 A.M., 11:00 A.M., 1:00 P.M. and again at 3:00 P.M-office productivity has declined 30% since she assumed the helm one year ago. Would you recommend that the office manager invest more time monitoring the productivity of her clerical staff?
Expert Solution
Office manager should conduct a surprise visit. Scheduled visits by office manager make the employees alert who might shirk other times. Office manager should not disclose the time of visit, this will create fear in the minds of employees to get caught, and as a result, they will focus on work throughout the working hours. Office manger should not invest more time in monitoring instead he should not disclose the time of his monitoring/visits.
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