I would not agree with the manager in this statement. According to him, maintaining relationships with the customers, employees, suppliers, and others is all bookish stuff and does not give any real benefit. However, I will say that it's not true. A business organization is truly successful when it maintains healthy relations with the people in the internal as well as the external environment of the business.

Rewarding employees is included in one of the most effective forms of motivation. For example, when employees are getting bonuses for completing the tasks on time, they will be motivated to complete the given work before the deadline so that they can earn a bonus.

Also, making all the rules, regulations, and directions clear for the employees will help them in carrying their work effectively without any confusion. When employees know how to work and in what procedures need to be followed, they tend to become more empowered and effective.

To conclude, I would say that all these actions taken by a manager will help him in creating a competent workforce and achieve all organizational goals with the help of these actions.