A manager who supervises people has limited contact with each employee

A manager who supervises people has limited contact with each employee.

Over the past

six months, one customer complained about a particular employee and the manager has

personally observed a loud argument between the same employee and a supervisor from

another department. Based on these two samples and having little time to gather more

information, the manager may use ____________ to fill in the picture of the employee.

The tendency to use one characteristic to create a positive impression that dominates

other information is called:

A.Horn effect

B.Self-serving bias

C.Halo effect

D.Similar-to-me-effect

Answer Key: C

Question 10 of 20

5.0 Points

A manager who supervises people has limited contact with each employee.

Over the past

six months, one customer complained about a particular employee and the manager has

personally observed a loud argument between the same employee and a supervisor from

another department. Based on these two samples and having little time to gather more

information, the manager may use ____________ to fill in the picture of the employee.

A.Schemas

B.Salient cues

C.Selective attention

D.Closure