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Max was using the job specialization approach to ____   when he determined that one of his employees should be responsible for reconciling orders with the products prior to shipping, another should package products for shipment, and a third should weigh the packages and print the appropriate postage for each one

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Max was using the job specialization approach to ____   when he determined that one of his employees should be responsible for reconciling orders with the products prior to shipping, another should package products for shipment, and a third should weigh the packages and print the appropriate postage for each one.

a). job design

b). job enlargement