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The following questions relate to the “Onnie Jewellers” case and it is expected that a comprehensive analysis of your findings will include a response to the following in a Q&A format: 1

Operations Management

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The following questions relate to the “Onnie Jewellers” case and it is expected that a comprehensive analysis of your findings will include a response to the following in a Q&A format: 1. What business opportunities and challenges does the next invitation-only summer promotion present for Onnie Jewellers? 2. What was the utilization rate of each operating resource during last year’s invitation-only event? Where was the bottleneck(s)? What was the overall capacity of the store’s invitation-only summer promotion operational system? 3. Where is there inventory in the Onie Jewellers invitation-only summer promotion operational system? What are Onnie Harris’ operating priorities and concerns regarding the management of this inventory? 4. Where is variability likely to occur in the upcoming invitation-only event operations? How might variability affect the performance of the Onnie Jewellers’ operational system as well as the realization of the previously identified business opportunities? 5. As Onnie Harris, what specific operational improvements would you undertake for this year’s invitation-only event to address previously identified business challenges and operating concerns, and why? How would you undertake these operational improvements? Support your recommendations with suitable analysis.