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Please answer the following question based on your observations

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Please answer the following question based on your observations.

Submit the attached .docx to your Blackboard instructor.

Question 1: Describe – in no less than 4 sentences - how each of the five basic functions in the Supply Chain Operations (SCOR) model improves the customer experience.

Plan:

Source:

Make:

Deliver:

Return:

Question 2

Please respond to the following:

• Select a goods-producing organization and a service-providing organization of your choice. Suggest ways each organization can make aggregate planning decisions using the variables described in Exhibit 14.3 (page413) in the textbook, OM.
• Compare and contrast the operational and managerial impacts of the aggregate planning decisions in terms of customer satisfaction.
• Be sure to respond to at least one of your classmates' posts.