Ex. 1

Teleconferencing

Communication

Teleconferencing, or videoconferencing, can improve the efficiency of communication. It permits people at various locations to come together via audio and/or video, saving time and cost of meeting face-to-face.

Stojkovic, 2015, p. 120.

Ex. 2

Supervisory skills

Supervisory skills

Supervisors are more effective when they possess three types of skills: technical (specialized knowledge or expertise), human (the ability to work with and motivate people), and conceptual (the ability to analyze and diagnose complex situations).

Stojkovic, 2015, p. 239.