Read the three scenarios provided

Read the three scenarios provided.

Answer the prompts after each scenario in a separate Microsoft® Word document.

Scenario 1

Justin is a front office assistant at a local physician’s office. The X-ray technician called Justin over to help him with some paperwork. Justin noticed the patient’s X-ray and thought it would be funny to post the X-ray on his Facebook page and ask his friends to guess what the image resembled. Later in the day the X-ray technician recognized the image on Justin’s Facebook page and felt it was important to address the issue with Justin’s manager the next day.

Write a 175- to 260-word response to the following prompts:

• Explain the privacy and security issue Justin violated.
• Explain the ramifications of this scenario.
• Explain the appropriate communication method that should be used when discussing this situation with Justin.

Scenario 2

Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple co-workers throughout the day, but today she received the following email from Sean:

Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED IT ASAP TODAY, so that I can finish the final report.

Thanks, Sean

Write a 175- to 260-word response to the following prompts:

Explain how Jana might perceive the tone of this email.

oDoes she think that Sean is yelling at her?

oDoes she think that Sean is angry with her?

oDoes she think that Sean is expressing urgency in the matter?

Based on your discussion above, do you think that Sean’s tone is appropriate or inappropriate in the email?

As a manager, if you had an employee approach you about their discomfort over the tone of the email, explain how you would address the use of capitalization in an email.

Scenario 3

Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow-up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciate her words instead of speaking louder.

Write a 175- to 260-word response to the following prompts:

Explain whether the office assistant reacted appropriately to Robert’s request.

Explain the role perception and age of the patient played in this scenario.

HCS/321 v1 Effective Communication Worksheet Read the three scenarios provided. Answer the prompts after each scenario in a separate Microsoft® Word document. Scenario 1 Justin is a front office assistant at a local physician’s office. The X-ray technician called Justin over to help him with some paperwork. Justin noticed the patient’s X-ray and thought it would be funny to post the Xray on his Facebook page and ask his friends to guess what the image resembled. Later in the day the Xray technician recognized the image on Justin’s Facebook page and felt it was important to address the issue with Justin’s manager the next day. Write a 175- to 260-word response to the following prompts: • • • Explain the privacy and security issue Justin violated. Explain the ramifications of this scenario. Explain the appropriate communication method that should be used when discussing this situation with Justin. Scenario 2 Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple co-workers throughout the day, but today she received the following email from Sean: Hi Jana, I noticed that I DIDN’T receive your monthly report yesterday. I NEED IT ASAP TODAY, so that I can finish the final report. Thanks, Sean Write a 175- to 260-word response to the following prompts: • • • Explain how Jana might perceive the tone of this email. o Does she think that Sean is yelling at her? o Does she think that Sean is angry with her? o Does she think that Sean is expressing urgency in the matter? Based on your discussion above, do you think that Sean’s tone is appropriate or inappropriate in the email? As a manager, if you had an employee approach you about their discomfort over the tone of the email, explain how you would address the use of capitalization in an email. Scenario 3 Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow-up questions. Robert asked the assistant to speak Copyright© 2019 by University of Phoenix. All rights reserved. Effective Communication Worksheet HCS/321 v1 Page 2 of 2 up because of some background noise. The assistant starts to speak slower and enunciate her words instead of speaking louder. Write a 175- to 260-word response to the following prompts: • • Explain whether the office assistant reacted appropriately to Robert’s request. Explain the role perception and age of the patient played in this scenario. Copyright© 2019 by University of Phoenix. All rights reserved.