Week 3 HPB ER Assignment (Individual) Write an essay anserwing these questions for ER On average how many patients will be waiting for service and on average how long will they be waiting? How many servers (e

Week 3 HPB ER Assignment (Individual)

1. Write an essay anserwing these questions for ER
   1. On average how many patients will be waiting for service and on average how long will they be waiting?
   2. How many servers (e.g.,MDs, nurses, techs, others) are necessary to achieve a specified customer wait time?
   3. Should servers specialize or be cross-trained (e.g. techs being able to do more than one thing)?
   4. What process improvements should be implemented given different service rates, operating costs, target costs, and service objectives?
   5. Is the general workflow in ER jumbled and if so, what can be done to repair it?
   6. Is ER a project-focused workflow or a worker-paced flow? How about continuous-flow? Can this be changed? Should it be changed?
   7. Does ER workflow have any portions that are machine-paced?
   8. What would an assembly line prototype look like in ER workflow? Is it useful?
   9. What are the managerial challenges for ER?
   10. Develop a task design division of labor for ER.
2. Write an essay on the following
   1. Where does ER fall in the product-process matrix (Figure 4)?
   2. Where does ER current design fall on the cost for increasing the division of labor (figure 5)?
   3. What stage is ER in the process of knowledge taxonomy (Table 3)? Is the management ready for your suggestions? This will be important for the TO-BE design.
   4. While doing these things where does ER fall on the degree of proceduralization and where can it go (Figure 6)?
   5. Where does ER fall on how to best manage quality (Figure 7)?
   6. Where is the best place for ER to manage process knowledge in the TO-BE process (Exhibit 2)

Please submit a word document with the above. Please copy the question and answer the question. Bullett points are preferred.