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Homework answers / question archive / Solution design and project management: Problem statement: A lending client “Leading Finance Ltd
Solution design and project management: Problem statement: A lending client “Leading Finance Ltd.” has an existing customer-facing app that allows their customers to apply for personal loans. To apply for a loan, customers initiate their application directly on the mobile app. The app takes the customers through an application journey during which it captures customer’s personal details and KYC details, their loan requirements, calculates their eligibility and approves their loan, gets agreement signed, sets up a mandate (autodebit etc.), and disburses the amount to the customer. (This is a simplified version of the journey but is enough for the purpose of this exercise). All these actions are automated and carried out through the app itself. In order to get more revenue, the client now wants to cross-sell other products to their customers during their existing loan application journey. The first product they want to start cross-selling is a life insurance policy. They have engaged Kuliza to modify their existing customer journey to include this business requirement. Think creatively about a solution to this problem. Some examples would be to find out the optimal place and ways to introduce this life insurance product to the customer, think about how the policy prices and terms can vary based on various factors, and consider what additions/subtractions you would need to make to the existing journey. What if we roll out this new offering to the market and after two months, the client decides to not sell this product anymore? Can we plan for such a scenario right now itself? 1. Break down the requirement into 4-5 features and further into user stories. Know that the audience for these stories is the tech implementation team, be clear in the ask, include mockups if required. 2. a. Create a detailed project plan to present to your internal implementation team how the project will be executed. b. What measures will you build into the plan to ensure that the planned timelines are met? 3. Your user stories form part of functional requirements that need to be achieved with the project. What non-functional requirements will you include in your charter, and why? Please avoid a generic list here and try to keep these non-functional requirements in the context of the above problem statement. Communication 4. Write an email to the client to communicate to them that we are running late by at least 2 weeks in delivery to UAT. 5. Due to various circumstances, you have had to let go of a team member from the company. You notice that this has had an impact on the overall morale of the rest of the team that is working on your project. Write an email to your team members to address this situation.
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