Canberra Institute of Technology

COMPUTER 234

SITXHRM006 - Monitor staf f performance

Worksheets

Q1)Effective management of employee performance takes an organisation-wide approach. List and briefly outline four components of a performance management system within an organisation.

Q2:    Monitoring is a function of management. What does monitoring involve? Explain in terms of the four monitoring steps.

Q3:    What is the relationship between SOPs and performance management?

Q4:    What is a code of conduct policy?

Q5:    List five topics that could be  included in a code of conduct policy that help set organisational performance standards.

Q6: What does the term KPI mean?

Q7:    How can KPIs be used in performance management?

Q8: It is important to clearly communicate policies, SOPs and performance measures to employees. List three ways an organisation can do this and briefly explain each. (Briefly explain 3 ways)

Q9: Monitoring involves giving regular, corrective feedback. The hot stove rule has four parts. Explain how a manager can use this rule to guide them and the four components of the rule.

Q10: Feedback needs to be specific, immediate and constructive. Explain specific and constructive

Q11: How do you provide guidance and support to your employers to help them achieve performance expectations? Provide at least three examples

Q12: It is important to recognise and reward employees for meeting and exceeding performance expectations. Rewards can be extrinsic and intrinsic. Define these terms and give an example of each.

Q13: List at least two options for a formal reward and recognition program that an organisation can use to recognise outstanding performance.

Q14: After feedback and coaching has been provided, sometimes an employee might need further assistance. List and explain two ways you can check understanding and assess the need for further coaching or training.

Q15: You have identified an employee needs further training. How might you have to request this? (Briefly explain)