California State University, Long Beach

HCA 340

Quiz 12

1)The percentage of employers providing benefits for domestic partners in 2005 was

2. The most predictable change in the demographics of US citizens is
3. True or False: Mutual patient referrals benefit US health systems because foreign healthcare institutions refer patients to the United States and vice versa.

4. True or False: Six Sigma emphasizes the use of anecdotal analysis.
5. The set of principles and practices that focuses on customer needs and continuous improvement is

6. The increasing use of technology to communicate with employees has led to

7. All of the following are putting pressure on healthcare organizations to lower costs except:

8. Which of the following is the Internet-based system through which managers can access employee records for administrative purposes and employees can change personal information or benefit elections?

9. True or False: Burnout in certain industries leads to an increased demand for a better work-life balance.

10. The top ten HRM challenges reported in 2007 included