Delta State University

CIS 300

CHAPTER 1 QUIZ

1)A company such as Amazon.com that buys finished products from a supplier only to warehouse those products for resale to its customers, omits which core business process?

2. Which department of a functional organization includes identifying vendors, selecting vendors, creating and sending purchase orders, and evaluating vendor performance?

3. Information can be organized into data.

4. The total number of materials received from a vendor in the procurement process is an example of process level information.
5. Business processes are increasingly supported by ICT. An example of an ICT is

6. Which of the following processes is in action when a company delivers a product or service to its customers?
7. The procurement process at a given company requires involvement from the warehouse, purchasing, and accounting departments. This process could be defined as:

8. From the sidebar case on Cisco, why was Cisco forced to write off more than $2.5 billion of excess inventory in 2001?
9. Poor coordination among functions in an organization can lead to:
10. Business Processes are the tasks or activities that companies use to produce goods or services.
11. Knowledge work is typically routine and repetitious.

12. Which department of a functional organization includes planning capacity, design workflow, schedule and execute production, and quality inspection?
13. The sidebar case on Nike discussed the company's substantial difficulties producing the correct numbers and types of its shoes in the year 2000. Which of the following would have helped Nike better manage this task?
14. Information systems can be used to better organize and improve the efficiency of process activities.
15. Enterprise systems support only the parts of a process and not the entire process.

16. Which of the following would be an example of how an ES could streamline aspects of the fulfillment process?
17. The four types of "flows" that are associated with a process are:
18. Some examples of the physical flow of a process would be dates, quantities, locations, and amounts.
19. Information flow is associated with the instance and aggregate levels of a process.

20. Some examples of transactional data would be product numbers, quantities, prices, and dates.
21. The average time elapsed from a customer order to product shipment over the course of a month is an example of instance level information