Essex County College

BUS 204

Chapter 4

1)Affect describes______.

2. A feeling directed at someone or something is called a(n)                           .

3. Research conducted on smiling within the workplace has indicated                                                  .

1. A number of researchers have indicated that moral judgments are largely based on               .
2. During which point in the week are people usually in the worst mood?
3. The fact that most people believe that weather impacts mood, despite evidence that suggests weather and mood are not connected, is an example of                                                                            .
4. Sleep quality affects mood, and increased fatigue puts workers' health at risk of disease, injury, and depression. Studies show that adults report sleeping less than adults a generation ago. As a result, a large portion of the US workforce suffers from sleep deprivation, sleeping

                      per night.

8. Emotional labor represents an employee's                                                  .
9. Which of the following best describes the difference between felt emotions and displayed emotions?
10. In the United States, research on felt and displayed emotions indicates that employees should display positive emotions like                                                              , and suppress negative emotions like                             .
11. Employees who score low on                                                  are more likely to have a strong reaction to negative events.
12. Which of the following best describes affective events theory?
13. Employees are affected by both emotional incidents that occur at work and incidents that occur at home. What theory supports the influence of emotions on job performance and satisfaction?
14. Amber noticed that one of her employees, Ahmed, was increasingly short-tempered at work and didn't seem to enjoy his job as much as he used to.