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1) What can you assume when staff is aware they are underperforming, performing adequately, exceeding expectations, or overreaching their authority? Select one: a

Operations Management

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1) What can you assume when staff is aware they are underperforming, performing adequately, exceeding expectations, or overreaching their authority?

Select one:

a. Staff are more likely to need management's help when they encounter problems.

b. Staff are less likely to accomplish work without some duplication of effort.

c. Staff are more likely to perceive criticism of themselves or others as fair.

d. Staff are less likely to feel threatened due to management meddling.

2) What management tool makes the link between the strategic facility plan and the organization's requirements transparent because it indicates actual customer/internal stakeholder needs?

Select one:

a. Strengths, weaknesses, opportunities, threats (SWOT) analysis

b. Programming

c. Strategic creative analysis (SCAN)

d. Benchmarking

3) What does measurement and feedback in the strategic planning process enable?

Select one:

a. Tactical plan execution

b. Continual improvement

c. Strategic plan execution

d. Formation of tactical plans

4) A facility manager regularly visits staff on the job and expresses concern for helping everyone accomplish their work. It seems to have a positive motivating effect on work output. Which management style is this facility manager using?

Select one:

a. Laissez faire management

b. Manage by walking around

c. Coaching leadership

d. Manage through employee empowerment (manage with a loose rein)