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Homework answers / question archive / Louisiana State University BLAW 3201 Ch

Louisiana State University BLAW 3201 Ch

Operations Management

Louisiana State University

BLAW 3201
Ch.1 MULTIPLE CHOICE

1)At Hard Rock Cafe, tasks that reflect operations or operations management include

  1. designing meals
  2. testing meals (recipes)
  3. analyzing meals for the cost of ingredients
  4. preparing employee schedules
  5. all of the above

 

  1. An operations task performed at Hard Rock Café is

 

  1. Operations management is applicable

 

  1. Which of the following are the primary functions of all organizations?

 

  1. Budgeting, paying the bills, and collection of funds are activities associated with the

 

  1. Which of the following would not be an operations function in a fast-food restaurant?

 

  1. The marketing function's main concern is with

 

  1. Reasons to study Operations Management include

 

  1. Reasons to study Operations Management include learning about
  1. why people organize themselves for productive enterprise
  2. how goods and services are produced
  3. what operations managers do
  4. a costly part of the enterprise
  5. all of the above

 

  1. The five elements in the management process are

 

  1. Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

 

  1. Which of the following is not an element of the management process?

 

  1. An operations manager is not likely to be involved in

 

  1. All of the following decisions fall within the scope of operations management except for

a. analysis

 

  1. The Ten Critical Decisions of Operations Management include
  1. Layout strategy
  2. Maintenance
  3. Process and capacity design
  4. Managing quality
  5. all of the above

 

  1. Which of the following is not one of The Ten Critical Decisions of Operations Management?

 

  1. The Ten Critical Decisions of Operations Management include

 

  1. Walter Shewhart is listed among the important people of operations management because of his contributions to

 

  1. Walter Shewhart, in the        , provided the foundations for       in operations management.

 

  1. Eli Whitney, in the                 , provided the foundations for in operations management.

 

  1. The person most responsible for popularizing interchangeable parts in manufacturing was

 

  1. The "Father of Scientific Management" is

 

  1. Henry Ford is noted for his contributions to

 

  1. Who among the following is associated with contributions to quality control in operations management?

 

  1. The field of operations management is shaped by advances in which of the following fields?
  1. chemistry and physics
  2. industrial engineering and management science
  3. biology and anatomy
  4. information technology
  5. all of the above

 

  1. Which of the following statements is true?

 

  1. Which of the following statements is true?

 

  1. The service industry makes up approximately what percentage of all jobs in the United States?

 

  1. Typical differences between goods and services do not include

 

  1. Which is not true regarding differences between goods and services?

 

  1. Which of the following is not a typical attribute of goods?

 

 

  1. Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

 

  1. Which of the following is not a typical service attribute?

 

  1. Which of the following statements concerning growth of services is true?

 

  1. Services now constitute the largest economic sector in postindustrial societies.
  2. The number of people employed in manufacturing has more or less held steady since 1950.
  3. Each manufacturing employee now produces about 20 times more than in 1950
  4. All of the above are true.

 

  1. Current trends in operations management include all of the following except
  1. just-in-time performance
  2. rapid product development
  3. mass customization
  4. empowered employees
  5. All of the above are current trends.

 

  1. Which of the following is not a current trend in operations management?
  1. just-in-time performance
  2. global focus
  3. supply chain partnering
  4. mass customization
  5. All of the above are current trends.

 

  1. One new trend in operations management is
  1. global focus
  2. mass customization
  3. empowered employees
  4. rapid product development
  5. All of the above are new trends in operations management.

 

  1. Which of the following statements about trends in operations management is false?

 

  1. A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10-hour shift, the productivity of the line is

 

  1. A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be

 

  1. Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an 8-hour shift, the productivity of the line is

 

  1. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be

 

  1. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 2000 valves per shift, labor productivity will increase by

 

 

  1. The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

 

  1. The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

 

  1. The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to production?

 

 

  1. Productivity measurement is complicated by

 

  1. The total of all outputs produced by the transformation process divided by the total of the inputs is

 

  1. Which of the following inputs has the greatest potential to increase productivity?

 

  1. Productivity can be improved by

 

  1. The largest contributor to productivity increases is       , estimated to be responsible for

        of the annual increase.

 

  1. The factor responsible for the largest portion of productivity increase in the U.S. is

 

  1. Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

 

  1. Three commonly used productivity variables are

 

  1. The service sector has lower productivity improvements than the manufacturing sector because

 

  1. Productivity tends to be more difficult to improve in the service sector because the work is
  1. often difficult to automate
  2. typically labor-intensive
  3. frequently processed individually
  4. often an intellectual task performed by professionals
  5. all of the above

 

  1. Among the ethical and social challenges facing operations managers are
  1. honoring community commitments
  2. maintaining a clean environment
  3. efficiently developing and producing safe quality products
  4. providing a safe workplace
  5. all of the above

 

 

  1. Among the ethical and social challenges facing operations managers are

 

  1. Which of the following is not among the ethical and social challenges facing operations managers?

 

  1. A business’s stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include
  1. lenders
  2. suppliers
  3. owners
  4. employees
  5. all of the above

 

 

 

 

 

 

 

 

 

 

 

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