Cerritos College

BA 106

Chapter 10 Quiz

1)_is defined as the process that corrects undesirable behavior.

2. The goal of a _shouldn’t necessarily be to punish, but to help the employee meet performance expectations.

3. is necessary should the employee need to be terminated later for the

performance issue.

4. In____, an unbiased third party looks at the facts in the case and tries to help the parties come to an agreement.
5. In______, the third party facilitates the resolution process, but the results of the process are

not binding for either party.

6. In_______, a person reviews the case and makes a resolution or decision on the situation.
7. The benefits of ______going to court are lower cost and flexibility.
8. _______means the employee chooses to leave the organization.
9. The purpose of a _____is to assist the employee while he or she seeks other employment.