Temple University

MIS 2101- Chapter 1

1)Technology use by organizations can be strategic and can be powerful enabler of competitive advantage.

2. With respect to the types of information systems used in organizations, an automated system for analyzing bank loan applications is an example of a(n)

3. Which of the following is a geo economic challenge of operating in the digital world?

4. With respect to the types of information systems used in organizations, a word processor is an example of a(n)                                                                                                                               system.

5. The most significant trend affecting organizational IS personnel in the next decade according to research firm from Gartner is consumerization of IT.

6. An information system is a combination of hardware, software and telecommunications networks that people build and use to collect, create, and distribute data.

7. Which of the following statements is true about the companies operating in the online world and a customer's online privacy?

8. Globalization is the integration of economics throughout the world, enabled by innovation and technological progress.

9. IS personnel with service mentality believe that the customers own the technology and the information and the technology and information are there for the customers, not for the systems personnel.

10. In 1994, a company called                                  released the first mainstream web browser thereby opening up the possibilities of the Internet for the general public.

11. TransCorp is a medium-sized IT firm that is looking to outsource its payroll processes. Which of the following statements, if true, would most strengthen the decision to outsource?

12. When a person makes web purchases, vendors are required by the law to respect the privacy of that person.

13. Office automation systems such as Microsoft Office and the OpenOffice.org Productivity Suite provide word processing, spreadseet, and other personal productivity tools, enabling knowledge workers to accompish their tasks.

14. Which of the following is a government challenge of operating in the digital world?

15. In order to take advantage of the high quality talent pool, Ernst & Young sets up operations in the Philippines and moves part of its tax services to its new facility. Identify this strategy.