Please provide a brief 4-6 sentence explanation for each of the questions proposed below

Please provide a brief 4-6 sentence explanation for each of the questions proposed below.

1) Suppose your organization is developing a service-level agreement  with an outside IT vendor.  In your opinion, what are the three most  important expectations you would place on the outside IT vendor? Why?

2) You are running a series of scenario tests on a new EHR system.   What are some of the most common issues you think you might find?

3) What are some ad hoc tests you might run on an patient portal system to make sure that everything is working properly?