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Homework answers / question archive / University of South Florida HSC 4630 1)Flowcharting is a quality improvement technique used for

University of South Florida HSC 4630 1)Flowcharting is a quality improvement technique used for

Health Science

University of South Florida

HSC 4630

1)Flowcharting is a quality improvement technique used for.

a. process mapping

b.            geographical mapping

c.             cause-effect analysis

d.            data collection

e.            process analysis

2.            Which aspect of quality does CQI focus upon to improve quality? a. Process

b.            Outcome

c.             Structure

d.            Both A and B

e.            Both B and C

3.            “The right service is provided badly and an avoidable complication reduces the benefit the patient receives” is the definition of which of the following terms?

a.            Misuse

b.            Overuse

c.             Underuse

d.            Reuse

e.            None of the above

4.            Which of the following does not characterize sense-making in organizations?

a.            Understanding of a situation is often only clear after the fact.

b.            Sense-making underlies communication, problem-solving, and decision-making.

 

c.             Organizations define their business situation through sense-making.

d.            Information is organized to create an accurate understanding of a situation.

e.            The meaning created during sense-making is sufficient to guide action.

5.            The Baldrige Award feature seven criteria arranged in a structure-process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldrige Award Criteria

a.            Strategic Planning

b.            Leadership c.     Staff Focus

d.            Focus on patients, Other Customers and Markets

e.            All of the above

6.            The low supply of some health care workers (e.g., nurses) has led to which of the following impacts on HSOs?

a.            Higher satisfaction for existing staff

b.            Lower human resources costs

c.             Higher retention of existing staff

d.            Greater motivation of existing staff e. Lower satisfaction for existing staff

7.                           employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.

a.            FOCUS-PDCA

b.            CQI

c.             Six Sigma

d.            Deming Cycle

e.            Business Process Reengineering

8.            Provide real-world examples in a health care organization for each of the following: underuse, overuse and misuse that impact quality and/or cost. What are the implications for effectiveness, efficiency and the patient for each of these examples?

 

9.            Compare automatic and deliberate thinking processes. Give examples of when it would be better to use automatic processing and when it would be better to use deliberate processing.

10.          Why do healthcare managers have a higher need for ethical behavior than might be expected in other industries?

11.          Discuss various strategic and administrative functions within human resource management.

 

12.          In your own words explain the difference between leadership and management, using examples to further substantiate your position.

13.          What motivational strategy would you apply with an employee who you think is capable of doing the work but is under-performing? Explain your rationale for selecting this particular strategy.

14.          What is meant by the term "succession planning" and why is it important / beneficial to a health care organization and its employees?

 

 

15.          In purchasing health insurance, which of the following is NOT typically a consideration?

a.            Benefit package

b.            Provider choice

c.             Deductibles and copays d. Liability

16.          CHIP is a program that provides for

a.            Children covered by Medicaid

b.            All children

c.             Children covered by Medicare

d.            Children in low income families who would not typically qualify under Medicaid

17.          In the wake of health care reform, most health care executives believe that the new reform policies will:

a.            Increase employee productivity

b.            Not change the way that their finance departments are operated c.        Have a negative financial impact on their facilities

d. Improve the bottom line of their organizations

18.          The majority of the uninsured population is comprised of adults aged 35 and older.

a. True b. False

19.          Funding for the Medicare Program is derived only from federal taxes.

a. True b. False

20.          The types of costs that change directly in relation to changes in volume are called

a.            Direct costs

b.            Indirect costs

c.             Fixed costs

d.            Variable costs

21.          Efforts to control the costs of Medicare have been undertaken via legislation mandated to create prospective payment systems for

a.            Physician's using DRGs

b.            Hospitals using RERVs

c.             Skilled nursing facilities using RUGs

d.            Hospital outpatient department services using DRGs

22.                          A for profit health care organization may participate in political campaigns and influence legislation? a. True

b. False

23.          Many of those who are uninsured:

a.            Are workers who are employed in industries that do not provide health insurance

b.            Do not have access to routine health care

c.             Are US citizens d. All of the above

e. None of the above

24.          Unlike other organizations, healthcare organizations tend to generate very little immediate cash because of

a.            The huge number of third party payers, leading to delayed payments

 

b.            The large costs incurred for medical services, resulting in payment after the billing cycle

c.             The large number of negotiated installments required for payment of services by individuals d. All of the above

25.          Virtually all financial experts define working capital as "total current assets."

a.            True b. False

26.                          Capitation shifts the risk of coverage from the insurer to the provider of health care. a. True

b.            False

27.          Bad debt in health care finance is defined as:

a.            patient care that is provided on a charity basis

b.            debt that is owed by the health care organization

c.             billing for services rendered but no payment is received

d.            charity care provided by not-for-profit organizations

28.          Medicaid and Medicare are private insurance programs administered by the federal government

a.            True b. False

29.                          The Medicare prospective payment system for reimbursing hospitals utilizes a. DRGs

b.            Per diem rates

c.             A "cost plus" charging system

d.            The RBRVs system

30.          Nonmaleficence is a concept that states that you should

a.            Do the best you can

b.            Provide fairness to all c. Do no harm

d. Ensure that staff is properly trained

31.          Which of the following is not part of the definition of healthcare malpractice?

a.            Person with a healthcare profession

b.            Recklessness

c.             Carelessness

d.            Negligence

e.            Overpayment

32.          The benefits of cultural competence training may be challenging to quantify in terms of return on investment for the organization.

a.            True

b.            False

33.          Administrative agencies dictate many of the ways in which healthcare workers and organizations must function.

a.            True

b.            False

34.                          Malpractice is a charge which can be found under either civil or criminal law. a. True

b. False

35.                          Which of the following is not a required part of the definition of "informed consent"? a. Having the patient/surrogate read and sign a document

b.            Making sure that the patient/surrogate is mentally competent to decide

c.             Ensuring the patient/surrogate understands what is being asked

 

d.            Using a surrogate decision-maker only when legally allowed

e.            None of the above

36.          If an act is legal, it has to be ethical.

a. True b. False

37.          Tort reform is a big part of healthcare reform because

a.            It is enacted by the courts

b.            It deals only with healthcare services

c.             It works to cut legal costs and keep medical issues out of the courts

d.            All of the above

e.            None of the above

38.          Rights of patients include the following:

a.            Confidentiality

b.            Right to refuse care

c.             Self-determination

d.            Emergency treatment in a facility by EMTALA e. All of the above

39.          Benefits of a diverse healthcare workforce include:

a.            decreased turnover

b.            less lawsuits

c.             greater access for the underserved

d.            greater cultural competence e. All of the above

40.          Which of these elements is NOT necessary for a contract to be binding?

a.            An agreement between two or more parties

b.            Must be for something of value

c.             Must be lawful d. Must be written

e. Both must be competent to consent

41.          What does the Emergency Medical Treatment and Active Labor Act of 1985 (EMTALA) require?

a.            All hospitals should take care of patients for free

b.            Doctors must accept all patients who seek their care

c.             Hospitals receiving Medicare funds must provide appropriate care in their emergency rooms, if possible

d.            Patients in active labor can get care at any facility they choose

e.            None of the above

42.          What are the main sources of American law?

a.            Legislatures

b.            Judicial decisions

c.             Executive orders & administrative regulations

d.            State and federal constitutions e. All of the above

43.                          By 2050, more than half the population of the U.S. will be comprised of minorities. a. True

b. False

44.          "Any Willing Provider" laws seek to enable patients to see whichever providers they want.

a. True b. False

45.          What factors make it difficult to provide health care coverage for everyone in the U.S.?

 

46.          Provide several examples of legal behavior and ethical behavior. In what instances are the two similar and in what instances are they different?

47.          What is the role of the health care manager in addressing workplace violence?

 

48.          Define the following terms: 1) job burnout; 2) job satisfaction; 3) retention; and 4) turnover. Why are they of importance in managing healthcare professionals?

 

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