Emporia State University

AC 353

Question1): How could this system enhance customer relationship management?

2. What are the 6 stages of the systems development life cycle (SDLC)?

3. What is the balanced scorecard?

4. What is the role of the accountant in the SDLC? Why might the accountants be called on for input into the development of a non­accounting information system?

5. Discuss the various feasibility measures that should be considered when building a new system. Give an example of each. How can the accountant assist with these?

6. What are the primary fact gathering techniques?

7. Distinguish between tangible and intangible costs and benefits and provide an example of each.

8. Explain the net present value and payback methods. Which method do you prefer and why?

9. Why is top management support critical to the success of new systems projects? How could this be demonstrated?