Louisiana State University BLAW 3201 Ch

Louisiana State University

BLAW 3201

Ch.5 MULTIPLE CHOICE

1)The three major subdivisions of the product decision are

2. Which of the following statements is not true?

3. In which stage of the product life cycle should product strategy focus on process modifications?

4. Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?

5. A product's life cycle is divided into four stages, which are

6. When should product strategy focus on forecasting capacity requirements?

7. Which of the following statements regarding product life cycle and profitability is true?

8. The analysis tool that helps determine what products to develop, and by what strategy, by listing products in descending order of their individual dollar contribution to the firm is

9. In which stage of the product life cycle should product strategy focus on improved cost control?

10.                             is used to rank a company's products to determine which products represent the best use of the firm's resources, or, perhaps, to determine which products are to be eliminated.

11. Which of the following represent an opportunity for generating a new product?

12. Which of the following is true regarding value engineering?

13. Reducing the complexity of a product and improving a product's maintainability for use are activities of

14. A graphic technique for defining the relationship between customer desires and product/service is

15. Which of the following is true regarding computer-aided design?

16. What country has become a popular destination for the disposal of electronic waste?

17. Black & Decker’s hand-powered tools and Hewlett-Packard’s printer business are examples of using enhancements and migrations of existing products to build on a what?

18. An operations manager's most ethical activity is

19. Value analysis takes place

20. Products are more "environmentally friendly" when they are made

21. An operations manager's ethical responsibilities

22. Which of the following is an example of an external product development strategy?

23. Which of the following product development strategies has the highest risk?

24. An engineering drawing shows the

25. The dimensions, tolerances, materials, and finishes of a component are typically shown on a(n)

26. Which of the following does not result from the effective use of group technology?

27. Which of the following typically shows the components, their description, and the quantity of each required to make one unit of a product?

28. Which of the following shows in schematic form how a product is assembled?

29. The components, their description, and the quantity of each required to make one unit of a product are documented on

30. A route sheet provides a(n)

31. Group technology requires that

32. An assembly drawing

33. An assembly chart

34. A process sheet is a type of

35. Which of the following documents lists the operations (including assembly and inspection) necessary to produce the component with the material specified in the bill of material?

36. A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n)

37. The document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is

38. Which of the following is not a service design technique used to reduce cost?

39. Which of the following examples involves customer participation in the design of the service?

40. Modern ATM machines are an automated example of a service design that

41. For a full-time college student, which of the following moments of truth exemplifies the customer's