Clemson UniversityMGT 3900 1)A store manager at C&A notices that 20% of customers come to browse but not buy, 5% of them need assistance to complete their purchases, and 3% simply window shop

Clemson UniversityMGT 3900

1)A store manager at C&A notices that 20% of customers come to browse but not buy, 5% of them need assistance to complete their purchases, and 3% simply window shop. This is a situation where customers take different paths through the shopping process.

a. process mix

b. operation mix

c. product mix

d. market mix

2. A store manager at C&A notices that not all customers who walk into the store will make a purchase. About 20% come to browse but not buy, 10% need assistance from an assistant manager, and 5% need assistance from the store manager. C&A has one greeter, two assistant managers, one store manager, and six cashiers. In setting up a demand matrix, how many rows of resource type and columns of customer type does C&A need?

a. 10, 3

b.  10, 4

c.  4, 4

d. 5, 5

3. Not all the 100 customers who walk into the C&A store per day will make a purchase. About 20% come to browse but not buy, 10% need assistance to complete a purchase, and 5% need assistance but leave without making a purchase. The other 65% purchase something without requiring assistance. C&A has one greeter (who greets every customer), two assistants (who deal with customers who need assistance), and two cashiers (who serve customers who purchase something). What is the total demand rate per day for the greeter?

A. 100

B. 20

C. 15

D. 10

4. Not all the 100 customers who walk into the C&A store per day will make a purchase. About 20% come to browse but not buy, 10% need assistance to complete a purchase, and 5% need assistance but leave without making a purchase. The other 65% purchase something without requiring assistance. C&A has one greeter (who greets every customer), two assistants (who deal with customers who need assistance), and two cashiers (who serve customers who purchase something). What is the total demand rate per day for assistants?

A. 100

B. 20

C. 15

D. 10

5. Not all the 100 customers who walk into the C&A store per day will make a purchase. About 20% come to browse but not buy, 10% need assistance to complete a purchase, and 5% need assistance but leave without making a purchase. The other 65% purchase something without requiring assistance. C&A has one greeter (who greets every customer), two assistants (who deal with customers who need assistance), and two cashiers (who serve customers who purchase something). What is the total demand rate per day for cashiers?

A. 100

B. 75

C. 65

D. 25

6. A     is a combination of different flow unit types moving through a process.

a. capacity mix

b. demand matrix

c. product matrix

d. product mix

7. A      determines how many flow units of each type are flowing through each                        .

a. demand matrix, process

b. demand matrix, resource

c. product mix, process

d. product mix, resource

8. All students register with the receptionist upon arrival at the orientation. The receptionist will assign each student to one of four groups for a campus tour. Each campus tour has its designated tour guide. In setting up a demand matrix, how many rows of resource type and columns of flow unit type does the situation have?

a.  5, 2

b. 2, 2

c.  5, 4

d. 2, 4

9. Which of the following statements is TRUE regarding implied utilization?

a. A resource with an implied utilization of 1.7 means that capacity exceeds demand by 1.7%.

b. A resource with an implied utilization of 1.7 means that demand exceeds capacity by 1.7%

c. A resource with an implied utilization of 1.7 means that demand exceeds capacity by 70%.

d. A resource with an implied utilization of 1.7 means that capacity exceeds demand by 70%.

10. Which of the following statements is TRUE regarding utilization and implied utilization?

a. Utilization measures by how much demand exceeds the capacity of the resource.

b. Utilization can exceed 1.

c. Implied utilization can exceed 1.

d. Implied utilization is a measure of demand variability.

11. is constrained if the implied utilization of any resource is above 100%.

a. Capacity

b. Demand

c. Bottleneck

d. Inventory

12. A process is           constrained if the highest implied utilization of all resources is less than or equal to 100%.

a. capacity

b. demand

c. bottleneck

d. supply

13. The steps involved in finding the bottleneck in a process with a product mix include all the following EXCEPT:

a. compute the total demand rate for each resource.

B compute the capacity level for each resource.

c. compute the flow rate for each resource.

d. compute the implied utilization for each resource.

14. The resource with the     is the bottleneck in a process with multiple types of flow units.

a. highest capacity

b. lowest capacity

c. highest implied utilization

d. lowest implied utilization