Florida International University

MIS 5

Quiz Questions - Chapter 11

1)Supply chains exist in both service and manufacturing organizations.

2. Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business- to-business (B2B) information related to suppliers and business partners?

3.            CRM is one of the approaches used for implementing customer relationship management (CRM) applications that is often used by organizations with an established IT infrastructure, and is implemented much like any other IT system.

4. E-commerce sites use           to send notifications on new products and services.

5. In a(n)           , companies invite sellers to submit bids for products and services.

6. The main goal of a(n)           system is to improve services offered to consumers and use consumer contact information for targeted marketing.

7.            are effective in tracking and analyzing customers’ buying patterns, which help businesses meet customers’ needs.

8.            help businesses maintain a competitive edge in the supply chain by solving time- constraint problems for international trade and making it possible to conduct business around the clock.

9. A            market concentrates on coordinating a business process or function involving multiple vendors.

10.            help determine the price of goods and services when there is no set price in the marketplace.

11. An online auction is based on the            business model of e-commerce.

12. Which of the following statements is true of traditional electronic data interchange (EDI)?

13. Which of the following elements plays a major role in implementing a supply chain management (SCM) system?

14. Which of the following is a key decision about inventory in supply chain management (SCM) related to manufacturing?

15. In a manufacturing firm’s supply chain management (SCM) system, handling credit terms and payment schedules are a part of the                                  flow.

16. Overseeing order transmissions is part of the           flow in a manufacturing firm’s supply chain management (SCM) system.

17. For organizations that do not have in-house resources to develop a supply chain management (SCM) system, several vendors offer comprehensive solutions for this purpose.

18. Transmitting across the Internet involves lower security risks than traditional electronic data interchange (EDI).