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Homework answers / question archive / California State University, Fresno - IS 6E Package Title: Test Bank Course Title: Introduction to IS 6e Chapter Number: 10 Question Type: Multiple Choice 1)General Motors is transforming its IT operations and strategy toward
California State University, Fresno - IS 6E
Package Title: Test Bank
Course Title: Introduction to IS 6e Chapter Number: 10
Question Type: Multiple Choice
1)General Motors is transforming its IT operations and strategy toward .
A. insourcing
B. nearshore outsourcing
C. offshore outsourcing
D. offsourcing
2. General Motors created a(n) to smooth out its quality assurance process.
A. data mart
B. enterprise data warehouse
C. ERP system
D. TPS system
3. General Motors decided was a better strategy because .
A. insourcing; IT specialty companies can deliver technology that is cheaper
B. insourcing; GM can deliver technology that is better aligned to its unique needs
C. outsourcing; IT specialty companies can deliver technology that is cheaper
D. outsourcing; GM can deliver technology that is better aligned to its unique needs
4. GM’s new service lane automation application is a type of system.
A. ERP
B. expert
C. FAIS
D. TPS
5. are often populated with data from source data automation technologies such as bar code scanners.
A. DSS
B. ERP
C. FAIS
D. TPS
6. Which of the following is NOT a requirement of TPSs?
A. Have to efficiently handle large variations in volumes of data
B. Must maximize downtime
C. Must ensure overlapping updates can’t occur
D. Must record results accurately and securely
7. Bar code scanners are an example of .
A. Batch processing
B. OLAP
C. OLTP
D. Source data automation
8. TPSs are to the success of any enterprise because they .
A. critical; only contain data, which isn’t sufficient to make strategic business decisions
B. critical; support core operations
C. meaningless; only contain data, which isn’t sufficient to make strategic business decisions
D. meaningless; support core operations
9. Which of the following is the correct way TPS manage data?
A. Business event or transaction ? organization’s database ? TPS
B. Business event or transaction ? TPS ? organization’s database
C. TPS ? business event or transaction ? organization’s database
D. TPS ? organization’s database ? business event or transaction
10. TPS do NOT process data using .
A. Batch processing
B. OLAP
C. OLTP
D. Source data automation
11. is a type of system that automates the data entry and processing of travel and entertainment expenses; these are a type of .
A. Expense management automation; FAIS
B. Expense management automation; TPS
C. Financial and economic forecasting; FAIS
D. Financial and economic forecasting; TPS
12. A(n) ratio is the availability of cash to pay debt.
A. activity
B. debt
C. liquidity
D. probability
13. GM’s quality control issue is a(n) function.
A. accounting and finance
B. human resources
C. marketing
D. production/operations management
14. is a planning process that integrates production, purchasing, and inventory management of interdependent items.
A. EMA
B. ERP
C. MRP
D. MRP II
15. MRP is a function.
A. computer-integrated manufacturing
B. in-house logistics and materials management
C. planning production and operation
D. product lifecycle management
16. is a precursor to MRP.
A. CIM
B. EOQ
C. MRP
D. VMI
17. reports are produced at scheduled intervals.
A. Ad-hoc
B. Exception
C. Key indicator
D. Routine
18. Drill-down reports .
A. compare data
B. display a greater level of detail
C. include only information that falls outside certain threshold standards
D. summarize the performance of critical activities
19. Key indicator reports .
A. compare data
B. display a greater level of detail
C. include only information that falls outside certain threshold standards
D. summarize the performance of critical activities
20. Exception reports .
A. compare data
B. display a greater level of detail
C. include only information that falls outside certain threshold standards
D. summarize the performance of critical activities
21. Comparative reports .
A. compare data
B. display a greater level of detail
C. include only information that falls outside certain threshold standards
D. summarize the performance of critical activities
22. You notice your North American divisions are doing much better than your South American divisions. What kind of report did you use to make this determination?
A. Comparative
B. Drill-down
C. Exception
D. Key indicator
23. At a quick glance, you notice one of your sales engineers is the only one who isn’t making any sales to your North American customers. What kind of report did you use to make this determination?
A. Comparative
B. Drill-down
C. Exception
D. Key indicator
24. Yield management systems are also known as .
A. dynamic pricing
B. static pricing
C. inventory management systems
D. stopgap systems
25. Which of the following is NOT an example of an industry that uses yield management systems?
A. Airline
B. Automobile
C. Hotel
D. Theater
26. Yield management systems are best used to maximize revenue from a ,
resource.
A. fixed; nonperishable
B. fixed; perishable
C. variable; nonperishable
D. variable; perishable
27. Disney set an upper ticket price limit of $227 for The Lion King musical; they did NOT do this for the following reason.
A. It is below the top prices for competing shows like Wicked.
B. It makes it affordable for large groups and families.
C. It offers Disney the flexibility to raise prices over the long term.
D. It reduces the chance of buyer’s remorse.
28. ERP address the problem of in .
A. information overload; FAIS
B. information overload; TPS
C. information silos; FAIS
D. information silos; TPS
29. ERP address information silos by .
A. correcting a lack of communication between TPSs
B. integrating functional areas
C. reducing the amount of information presented
D. simplifying system creation
30. ERP systems are an evolution of .
A. AI
B. CRM
C. DSS
D. FAIS
31. Which of the following is NOT a primary objective of ERP?
A. Enable information to flow seamlessly
B. Streamline the manufacturing process
C. Tightly integrate FAIS
D. All of the above are objectives of ERP
32. Which of the following is NOT a commercially available type of ERP software?
A. Microsoft
B. Oracle
C. PeopleSoft
D. SAP
33. ERP originally only addressed business processes.
A. complex
B. external
C. internal
D. simple
34. Which of the following is an extended ERP module?
A. Business intelligence
B. Financial management
C. HR management
D. Operations management
35. Which of the following is a core ERP module?
A. Customer relationship management
B. E-business
C. HR management
D. Supply chain management
36. Which of the following is a limitation of ERP?
A. Agility
B. Cost
C. Decision-making ability
D. Quality
37. Which of the following is NOT a major cause of ERP implementation failure?
A. Failure to involve affected employees in the planning and development phases
B. Failure to perform testing for the new system
C. Insufficient funding
D. Insufficient training
38. The approach is when a company implements a more customized ERP system by developing new ERP functions designed specifically for that firm.
A. Best of breed
B. Custom
C. Chocolate
D. Vanilla
39. With the approach, implementation is quicker but adaptation to the firm’s specific processes is limited.
A. Best of breed
B. Custom
C. Chocolate
D. Vanilla
40. The GEA Group implemented a(n) to address its reporting issues.
A. DSS
B. ERP system
C. FAIS
D. TPS
41. The GEA Group used SAP to address its problems with .
A. Accounting
B. HR
C. Marketing
D. Sales
42. Which of the following is NOT an advantage of the SAP solution to the GEA Group?
A. Documentation
B. Process simplification
C. Reduction in the number of employees
D. User-friendly
43. The process originates and ends in the warehouse department but involves the production department as well.
A. fulfillment
B. procurement
C. production
D. purchasing
44. The procurement process originates in the department and ends in the department.
A. accounting; sales
B. accounting; warehouse
C. sales; accounting
D. warehouse; accounting
45. The process involves customer requests and receiving payments.
A. fulfillment
B. procurement
C. production
D. purchasing
46. Which of the following is NOT an interorganizational system?
A. CRM
B. ERP
C. SCM
D. TPS
47. ERP systems have the capability to place automatic requests to buy products from suppliers in real time.
A. AI
B. CRM
C. DSS
D. SCM
48. ERP systems also benefit businesses by generating forecasting analyses of product consumption based on critical variables such as geographical area, season, day of the week, and type of customer.
A. AI
B. CRM
C. DSS
D. SCM
49. Which of the following is NOT a problem associated with cancelled flights?
A. Required pilot rest time
B. Three-hour max time for planes sitting on the tarmac
C. Ticket-change fees
D. Weather
50. The Closing Case emphasizes the use of IT by airlines to .
A. better predict the weather
B. ease check-in
C. ensure the security of credit card payments
D. manage the process of rebooking passengers
51. According to masFlight, the winter of was the worst for flight operations since 2010.
A. 2011
B. 2012
C. 2013
D. 2014
Question Type: True/False
1. TPS provide the output data from corporate databases.
2. CIM is the next evolution after MRP and MRP II.
3. A dashboard highlighting only below-average sales is a type of exception report.
4. Routine reports can be scheduled hourly, daily, weekly, monthly, or yearly.
5. Disney implemented a YMS to more effectively sell The Lion King musical tickets.
6. Security is an advantage of cloud-based ERP systems.
7. If a company receives orders and payments from customers, this is called the fulfillment process.
8. Make-to-order is synonymous with a pull model.
Question Type: Fill-in-the-Blank
1. A TPS supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates .
2. is an approach that integrates various automated factory systems.
3. reports summarize the performance of critical activities.
4. The best of breed approach to implementing ERP systems combines the benefits of the
and customized systems.
5. systems integrate existing systems by providing software that connects multiple applications.
6. The process originates in the warehouse department and ends in the accounting department.
Question Type: Essay
1. How does a TPS relate to other business systems? What are the main goals/requirements of a TPS? Suppose you are opening a campus bookstore; how would you use a TPS?
2. Auditing has been mentioned throughout the textbook, particularly regarding the federal mandates imposed by Sarbanes-Oxley. How can technology help improve the auditing process?
3. How do ERP systems build upon and/or improve TPSs and FAISs? How have ERP evolved over the years? Why do businesses want to implement ERP? Why is it so difficult to implement ERP successfully?
4. What are the advantages and disadvantages of SaaS ERP implementation? If you decided to implement an ERP system for your business, would you consider a SaaS ERP implementation? Defend your answer.
5. List and describe the two interorganizational processes within a firm’s industry value chain. How does ERP help manage these processes? How could businesses benefit from utilizing these systems?
