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1)___ is defined as getting work done through others

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1)___ is defined as getting work done through others.

 

 

 

 

 

 

 

 

 

 

 

2. A manager striving to improve organizational _____ is accomplishing tasks that help fulfill organizational objectives. 

 

3. One of the reasons for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of: ________. 

 

4. A manager engaged in the management function of _______ is determining organizational goals and the means for achieving them. 

 

5. A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

 

6. According to the "What Really Works" box, a(n) ______ is a type of study that often shows the conditions under which management techniques may work better or worse in the real world. 

 

7. A manager engaged in the management function of _____ is monitoring progress toward goal achievement and taking corrective action when needed. 

 

8. As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

 

9. ______ were most likely responsible for Hershey's decision to sell its products in the Asian Markets. 

 

 

 

10. According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

 

11. What interpersonal role, as defined by Mintzberg, was the CEO of Whole Foods assuming when he slashed his salary from $1 million to $1 to avoid the huge salary disparities that negatively influence employee moral in many corporations?

 

12. The informational role mangers play when they share information they have collected with their subordinates and others in the company is called _____ role. 

 

13. An accountant with ______ skills has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

 

14. Stan Dali was the most successful salesperson his realty company had ever hired. He quickly was promoted to sales manager, but was never able to reach any higher levels of management because of the way he bullied his employees. Dali is an example of a: _______

 

15. After six months as a manager, new mangers typically believe their job is: ______

 

16. After a year as a manager, new managers typically realize their job is:______

 

17. _______ occurs when workers deliberately slow down their pace or restrict their work outputs.

 

18. The goal of the scientific management was to: _______

 

19. Frank and Lillian Gillbreth are important to management because they:______

 

20. According to human relations management: ____

 

21. Which of the following management theorists helped develop human relations management?
22. Management theorist _______ is best known for his/her role in the Hawthorne Studies.

 

23. Nearly all organizations should be viewed as ______ that interact with their environments and depend on them for survival. 

 

24. _______ occurs when 1+1=3.

 

25. According to ______, the most effective management theory or idea depends on the kinds of problems or situations that mangers are facing at a particular time and place. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Test 2  Both Years Chapter 4 and 5

 

1. There is a recognized llama industry in the United States. The industry is recovering from a period in which prearranged deals at auctions and other techniques were used to falsely inflate prices. In addition, bad-tempered animals were sedated before being sold. Today its reputation is being built by breeders who go the extra mile to make sure their customers are satisfied. The llama industry has discovered that ___________ is the way to create sales.

 

2. __________ is unethical behavior aimed at company property or products.

 

3. Workplace deviance can be categorized by how deviant the behavior is and:

 

4. Spreading rumors about coworkers would be an example of:

 

5. The U.S Sentencing Commission Guidelines impose smaller fines on companies that:

 

6. What is the term used to describe the degree of concern people have about an ethical issue?

 

7. Doug has a low paying job for a telecommunications company. Every day when he goes home from work. Doug puts a headset, a stapler, or something similar in his lunch box and takes it with him. Doug sees nothing wrong with his behavior since he feels inadequately paid. In terms of the stages of moral development, Dough is operating at which level?

 

8. According to Kohlberg’s model of moral development, people at the _____ always use internalized ethical principals to solve ethical dilemmas.

 

9. To encourage more ethical decision making in an organization, managers should:

 

10. Which of the following statements about whistleblowing is true?

 

11. Kowalski’s Markets expanded in 2002 by purchasing four existing stores. One of the stores was located in Minneapolis’s Camden neighborhood, a lower-class community unlike the store’s typical upscale customer demographic. Rather than sell the property, the owners decided they had a(n) ______ to provide a neighborhood grocery store to that community.

 

12. The ____ model holds that the only social responsibility that businesses have is to maximize profits.

 

13. According to Milton Friedman, which of the following is a position opposing the stakeholder model of corporate social responsibility.

 

 

14. Which of the following is not an example of a stakeholder group that an organization must satisfy to assure long-term survival?

 

15. A manager is involved in _____ when he or she chooses a goal and develops a method or strategy to achieve that goal.

 

16. Planning has been proven effective for:

 

17. The use of ______ in planning produces a false sense of certainty and is often cited as one of the major pi… of planning.

 

18. The last step is effective planning is to:

 

19. According to the S.M.A.R.T guidelines, goals should be

 

20. Which of the following is a commonly used method for increasing goal commitment?

 

21. A(n) ________ lists the specific steps, people, resources, and time period for

accomplishing a goal.

 

22. A(n) ________ should be brief, enduring, inspirational, clear, and consistent with widely shared company beliefs and values.

 

23. _____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.

 

24. Which of the following is one of the conditions that must be met in order for managers to solve a problem?

 

25. Japanese-based Bandai, the world’s third-biggest toymaker, plans to acquire several smaller companies in an effort to knock Mattel out of its first place in the industry. Due to __________, it will not have access to all of the information it would need to make a 100 % satisfactory selection of the toy manufacturers it needs to acquire to reach its goal.

 

 

 

 

 

 

 

 

 

 

 

Test 3 Last Year Chapter 6-7

 

1. An organization that has ______ the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem.

 

2. In 2012, Apple fans waited outside stores in anticipation of the release of the iPad, the latest device in a series of innovations that have had phenomenal sales. Other firms have launched similar devices, but Apple’s customers perceive its products to be better designed. Apple devices seem to have a:

 

3. A sustainable competitive advantage exists for an organization when other companies have tried unsuccessfully to duplicate the advantage and:

 

4. A(n) _____ is a resource that is impossible or extremely costly or difficult for other firms to duplicate.

 

5. Which of the following if a condition that must be met if a firm’s resources are to be used to achieve a sustainable competitive advantage?

 

6. The first step in the strategy-making process is to:

 

7. When you’re a bike-lock maker whose slogan is “Tough World, Tough Locks,” it doesn’t get much tougher than finding out that most of the locks you’ve been making for the last 30 years can be picked with a Bic pen. That sadly, is what happened to Ingersoll-Rand subsidiary Kryptonite, after bloggers begin posting videos showing just how easy it is to pop open the company’s U-shaped locks. A spokeswoman for the company said that the locks nonetheless provide “an effective deterrent against theft”. This reluctance to change how the lock is made is known as:

 

8. A _______, also called a SWOT analysis for strength’s, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organizations internal environment and the opportunities and threat its external environment.

 

9. Companies in the chemical industry are struggling to attract the most talented college graduates. One of the biggest challenges facing these companies is attracting new talent to organizations with an “old economy” image. A situational analysis would term this challenge a(n)

 

10. In any organization, the ____ are the less visible, internal decision-making routines, problem-solving processes, and organization cultures that determine how efficiently inputs can be turned into outputs.

 

11. A ____ is a committee within a company that analyzes the company’s own weaknesses to determine how competitors could exploit them competitive advantage.

 

12. According to Strategic Reference Point Theory, managers have two basic strategic alternatives. They are:

 

13. The ____ is a portfolio strategy that managers use to categorize their corporation’s businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds.

 

14. Organizational ______ is the successful implementation of creative ideas in organizations.

 

15. McDonald’s restaurants are involved in a  long term, worldwide movement to change consumers’ perception of its products by selling food that is healthier. McDonald’s is engaged in:

 

16. Mike Domek is the owner of the Florida based Tickets Now.com. Domek’s company tapped a market that Ticketmaster had neglected: He specialized in locating and securing premium seating and tickets sold-out events. Domek used _____ to locate and serve a profitable market.

 

17. A technology_____begins with the “birth” of a new technology and ends when that technology reaches its limits and “dies” as it is replaced by a newer, substantially better technology.

 

18. A technology cycle occurs whenever there are major advances or changes in the _____ in a field or discipline.

 

19. In the typical S-curve pattern of innovation, when significant improvements in performance can ONLY be gained through radical new designs or new performance-enhancing materials, it is likely that a company is:

 

20. An ongoing series of technology cycles will allow an organization to:

 

21. During the _____ phase of a technology cycle, companies innovate by lowering the cost and improving the functioning and performance of the dominant design.

 

22. ______ are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged.

 

23. Which of the following is a component of a creative work environment that encourages creativity?

 

24. The first stage of organizational decline is:

 

25. The last stage of organizational decline is: