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Homework answers / question archive / 1)Message situations that are clearly good news appropriately are written in the indirect order

1)Message situations that are clearly good news appropriately are written in the indirect order


1)Message situations that are clearly good news appropriately are written in the indirect order.




      2.   When the objective of a message will have neither very positive nor very negative effects on the reader, the direct approach generally is preferable.



      3.   All requests for business information should be written in the direct order.




      4.   Beginning a routine inquiry directly means that the request comes first.




      5.   No business message should begin with a question.




      6.   The direct order is best for most messages concerning routine exchanges of information.



      7.   Because beginning an inquiry message with a question produces a startling effect, such beginnings should be avoided.




      8.   Because questions stand out from other sentences, they command attention in the mind.




      9.   In a problem in which the objective is to get answers to five questions, the opening question could be one of the five.


    10.   In the routine inquiry message, general explanatory material that fits the entire message may follow the direct opening sentences.




    11.   For the sake of conciseness, the questions in a direct inquiry message should be combined into a single sentence when practical.




    12.   Numbering questions in a routine inquiry message is both a commendable and acceptable practice.



    13.   The most appropriate ending for a routine inquiry message is one that asks one of the questions you need answered.



    14.   One good way of beginning a message giving a favorable response is to state the writer's flattery or pleasure in being asked the question.



    15.   Beginning a routine response message with a statement indicating that you are doing what the reader has asked you to do is not good strategy.





    16.   If a subject line is not used in a favorable response message, the writer should place the necessary identification information in a main clause in the first sentence.



    17.   One acceptable way of beginning a message favorably answering an inquiry is to answer a question that has been asked.



    18.   In a favorable response answering six questions, the writer would be justified in numbering the answers.




    19.   If a favorable response message has only one item to cover, this item may be covered in the opening of the message.



    20.   If a message replying to an inquiry contains mostly good news but some bad news, usually the writer will need to subordinate the bad news and emphasize the good news.



    21.   Anything the writer of a favorable response message does beyond answering the questions asked is wasteful and inappropriate.




    22.   Because it is a direct-style message, a message granting an adjustment should make no reference to the claim being answered.



    23.   Like most other good-news messages, the message granting an adjustment should begin directly.



    24.   Even though the basic objective of granting an adjustment is good news, the situation is not entirely positive.


    25.   The beginning sentence of a message granting an adjustment need not spend words on introducing explanation or conditioning talk.





    26.   "May I please apologize for the damage caused you" is a good beginning for a message granting a claim for damages.



    27.   Words such as mistake, trouble, and damage should be avoided in messages granting a claim for adjustment.


    28.   A letter granting an adjustment should thoroughly review the facts supporting the adjustment and respond to each of them.



    29.   By making repeated references to the trouble being corrected in a message granting an adjustment, we give emphasis to what we are doing to correct the situation.



    30.   Except in cases in which the cause of the difficulty is routine or incidental, the writer of a message granting an adjustment should make an effort to regain lost confidence.



    31.   In an adjustment-grant, if what went wrong is a rare and unavoidable event, you should explain the situation to the reader.


    32.   The adjustment-grant message appropriately should end with a sincerely worded apology for what went wrong.



    33.   "We were very happy to receive your July 1 order" is a most desirable beginning for an order acknowledgment.



    34.   It is acceptable practice to present information about new products, services, and such in an order acknowledgment.


    35.   Although the primary goal of an order acknowledgment message is to acknowledge an order, it is not unreasonable to do much more.


    36.   The order acknowledgment message most appropriately begins with a statement acknowledging receipt of the order.



    37.   Because it emphasizes the writer's viewpoints, a thank you is appropriate somewhere in the order acknowledgment message.



    38.   Because claim messages contain negative news, they are best written in the indirect order.


    39.   It is appropriate for the subject line of a claim message to state the nature of the trouble.


    40.   In a claim message, information such as invoice number and identification of product appropriately is placed in a subject line.



    41.   Words that accuse your reader of wrongdoing add strength to a claim message and are recommended when supported by facts of the case.



    42.   Clearly stating how you want a claim handled strengthens your case.


    43.   As negative words like error, damage, and broken are destructive of goodwill, they should not be used in claim messages.


    44.   Operational messages are those email and hard-copy messages written by the employees of a company to suppliers, service organizations, and others outside the company.



    45.   The formality of operational communications rages from highly informal to formal.



    46.   It would be inappropriate to end a claim message with a demand for corrective action.











































































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